Avatar

Gaurav Parbat

Zendesk Product Manager
  • Total activity
    57
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    9
  • Subscriptions
    41

Activity overview

Latest activity by Gaurav Parbat
  • Avatar

    Gaurav Parbat commented,

    Official comment

    Hello!Thanks for starting this thread. Can you please elaborate a bit more on how the current archiving schedule is impacting your ticketing workflow? What are the problems that you face because of...

  • Avatar

    Gaurav Parbat commented,

    Official comment

    Hi everyone, thanks for your feedback on this. We are currently looking to add some additional safeguards to prevent accidental ticket merges, and we will let you know when we have more information...

  • Avatar

    Gaurav Parbat commented,

    Official comment

    Hello Tetiana and Лиляна, Can you please help me understand why you need to increase the ticket archiving period from 120 days to longer? You can search for archived tickets and can access all arch...

  • Avatar

    Gaurav Parbat commented,

    Hi JJ, We are currently working on this feature. The link is still open for feedback and I encourage all customers to share their use cases. Custom Statuses does impact a majority of the modules an...

  • Avatar

    Gaurav Parbat commented,

    ---User Research Invitation--   Hello Everyone!   Custom Ticket Status has been a long outstanding request for Zendesk Customers. We would like to know how this would impact your Zendesk instance a...

  • Avatar

    Gaurav Parbat commented,

      ---User Research Invitation--   Hello Everyone!   Custom Ticket Status has been a long outstanding request for Zendesk Customers. We would like to know how this would impact your Zendesk instance...

  • Avatar

    Gaurav Parbat commented,

    Hello Everyone,   I understand that customizing ticket statuses has been a long outstanding requirement. I can confirm that Zendesk has this feature scheduled in our product enhancement pipeline. T...