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Graham Forchuk

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Recent activity by Graham Forchuk Recent activity Votes
  • Tickets Solved Same Day They Were Created

    Answered

    I haven't found any luck searching but I am looking for how to set up an Explore query to show me the number of tickets solved the same day they were created.  Any guidance on how to set this up?

  • Explore Metric - Tickets Solved in Under 24 Business Hours

    Answered

    I run a weekly and monthly report showing some ticket resolution numbers.  Under Insights I was able to use the following metric to show me how many tickets were solved within 24 business hours. SE...