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Zachary Spears

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Activity overview

Latest activity by Zachary Spears
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    Zachary Spears commented,

    1. Community
    2. Support Q&A
    3. CC registration email

    Where at in the settings is the overall email housed? I tried looking for it within my instance and couldn't find anything like this.

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    Zachary Spears commented,

    1. Community
    2. Support Q&A
    3. CC registration email

    Depending on how that registration email is being generated, I think you should be able to make it so that the CC'ed person doesn't recieve the email. If it is through a trigger, You should be able...

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    Zachary Spears created a post,

    Bulk merge users

    1. Community
    2. Support Q&A

    Hello, I am looking to see if there is a good way to bulk merge user accounts within my Zendesk instance. We updated our email domain so it is tons of user accounts that are for the same people, ju...

    • Zachary Spears
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    • 3 comments
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    Zachary Spears commented,

    1. Community
    2. Explore Q&A
    3. View Agents who are taking tickets from unnassigned queue

    Brett, Thanks for the info. Currently the only conditions that I am using for the general tickets is that they are coming into a general email address and are not reassigned through a trigger. I wa...

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    Zachary Spears created a post,

    View Agents who are taking tickets from unnassigned queue

    Answered
    1. Community
    2. Explore Q&A

    Hello all, I am looking for a way to track who is taking tickets from a bucket that we have setup. Most tickets are automatically routed to the proper agent who should handle the ticket but there i...

    • Zachary Spears
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    • 2 followers
    • 3 comments
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    Zachary Spears created a post,

    Set filters on Scheduled Dashboards

    1. Community
    2. Feedback on Explore

    Hello, I created a post here: https://support.zendesk.com/hc/en-us/community/posts/360037531293-Scheduled-Dashboard-showes-different-values?input_string=Set%20filters%20on%20Scheduled%20Dashboards ...

    • Zachary Spears
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    • 3 comments
    • 11 votes
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    Zachary Spears commented,

    1. Community
    2. Explore Q&A
    3. Scheduled Dashboard shows different values

    Hillary, Would you mind directing me to the Product Feedback area so that I can make a post for this? Thanks,

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    Zachary Spears commented,

    1. Community
    2. Explore Q&A
    3. Scheduled Dashboard shows different values

    Hillary, Thanks for the info. The export function I was unaware of but I do not think I will be able to use it for what I need to happen. Do you know if there is a plan to add a default dashboard f...

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    Zachary Spears commented,

    1. Community
    2. Explore Q&A
    3. Scheduled Dashboard shows different values

    Hillary, I may not have explained this well enough. The date range function works well. I am only seeing tickets from the past 30 days whether I am signed in to explore or if I am looking at the PD...

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    Zachary Spears commented,

    1. Community
    2. Explore Q&A
    3. Scheduled Dashboard shows different values

    Brett, I got the images re-uploaded. Thanks,

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