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Mason Bjerke

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Activity overview

Latest activity by Mason Bjerke
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    Mason Bjerke created a post,

    Hide certain forms from certain groups or agents

    Hello Team, I really wish there was a way to hide certain ticket forms from certain groups or agents. That way certain groups are only using the forms that they should be! Thank you! Mason Bjerke

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    Mason Bjerke commented,

    Andrew J That does work nicely for one user. I was hoping to roll out something to our domain. A button on everyone's top pane in Outlook, like the ZenDesk add-in. We have too many users in our dom...

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    Mason Bjerke created a post,

    Outlook button to create new email to ZenDesk

    Hello All, I know there is an ZenDesk Add-in to forward an existing email to ZenDesk to create a ticket but I was wondering if there was any add-ins or custom add-ins that have been created to crea...

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    Mason Bjerke commented,

    I noticed that setting agent state in the mobile app still states that support for iOS is still to be added soon after 8 months. Has this been implemented or do we have an time we think it will be ...