Kem Collin Agnabo
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Total activity23
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Last activity
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Activity overview
Latest activity by Kem Collin Agnabo-
Kem Collin Agnabo commented,
Hi Emily, When a ticket is solved for less than 4 days, it will reopen the ticket once the end-user replies back in the same ticket. If you wish to manage the tickets that reopen when the agent is...
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Kem Collin Agnabo created an article,
Is it possible for an agent to call another agent?
Question Is it possible for an agent to call another agent using Talk? Answer Agent to agent calling is not currently available with Talk. The only time agents are able to talk to each other on T...
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Kem Collin Agnabo created an article,
Can I receive a sound notification when a new ticket is created in my account?
Question Is it possible to get a sound notification when a new ticket is created in my account? Answer This is not a feature within Zendesk Support. As a workaround, search our Marketplace for thir...
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Kem Collin Agnabo created an article,
Why does the matching users in a user segment show more than what is listed on the group or tags selected?
Question Why does the matching users in a user segment show more than what is listed on the group or tags selected? Answer Other than the users matching the tag or group set in the condition, user ...
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Kem Collin Agnabo created an article,
Is it possible to hide a ticket field from agents?
Question Can a ticket field be hidden from an agent, or a group of agents? Answer This is not natively possible. If an agent has access to a ticket form, they will be able to see all of the fields ...
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Kem Collin Agnabo created an article,
Side conversations don't send messages to a Zendesk address
Issue symptoms I am trying to use side conversations to send a message to another Zendesk support address and the messages are rejected. Resolution steps Side conversations are not able to send mes...
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Kem Collin Agnabo created an article,
Can the Knowledge Capture app add hyperlinks to SMS messages?
Question The Knowledge Capture app doesn't seem to be working for Zendesk Text. When I try to link an article, it adds the whole URL instead of the hyperlinked text. Can the Knowledge Capture app ...
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Kem Collin Agnabo created an article,
Can I report on Chat shortcut usage?
Question I want to create a report on Zendesk Chat shortcut usage. Is there a way to see which shortcuts were used in a time period? Answer No, we do not have metrics that measure shortcut usage. A...
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Kem Collin Agnabo created an article,
When I call the external number I set up, why doesn't it ring in Talk?
Question I set up an external number in Zendesk Talk, but when I call the number it does not ring in Talk. Why is this not working? Answer External numbers can only be used as the outbound caller I...
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Kem Collin Agnabo created an article,
Organizations did not sync correctly from Salesforce to Zendesk
Issue symptoms When setting up the Salesforce integration, organizations did not sync correctly from Salesforce to Zendesk. The name of the organization in Salesforce is different to the organizati...