Arkadiusz Szafraniec

1. Support
2. ...
3. Agent guide for Support
4. Working with ticket tags

Hello Everyone,  Is there any way to make a closed list with tags and not allow agents to create new tags in the ZD Support Professional plan (without custom roles)?  Thank you for your help in adv...

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• Arkadiusz Szafraniec
• Created June 12, 2020 09:18
• 0 votes

1. Support
2. ...
3. Reporting
4. Working with customer satisfaction (CSAT) reasons (Professional and Enterprise)

HI,  Is there any possibility to remove satisfaction reason from "Reasons not in use" column? I`ve got too much there. Thanks for your help,  Arek

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• Arkadiusz Szafraniec
• Created April 24, 2020 06:28
• 0 votes

1. Community
2. Feedback on Explore
3. [Explore] List of organizations with 0 (or without any) tickets.

Hi Kay, Ok, thank you for your help.  Best regards,

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• Arkadiusz Szafraniec
• Created March 30, 2020 07:52
• 0 votes