Mohammad Beck
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Total activity18
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Last activity
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Activity overview
Latest activity by Mohammad Beck-
Mohammad Beck commented,
Hi Arianna, Unfortunately, it's not possible to create tickets from a shared Slack channel - only native(regular) channels. You can read more about Slack and Zendesk Integration in the articles bel...
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Mohammad Beck commented,
Hi Naoki, Is it correctly understood that you want to keep your agents online in case they forget to set their status to online? #helpsome regards,Mohammad beckZendesk Solution Consultant @ helph...
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Mohammad Beck commented,
Hi Shreyans, This is a really good question. I would say that it's not possible to restrict users to a specific brand - there might however be a workaround to solve your issue. Since guide conten...
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Mohammad Beck commented,
Hi Kyle, Thank you for your question. If you want certain articles only shown to your agents or end-users you can easily restrict the articles. (If you haven't done that part yet) Restricting tha...
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Mohammad Beck commented,
Jean-Paul Durand, I agree that migrating from Zendesk Insights to Zendesk Explore should be painless. As the largest Zendesk Premier Solution Provider & Authorized Implementation Partner in Europe,...