
Nulat Danur Wendo
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Last activity
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Activity overview
Latest activity by Nulat Danur Wendo-
Nulat Danur Wendo created a post,
Count Full Resolution Time
AnsweredHi Team Community, Like to need your help to count curious, how to calculate how many ticket that have full resolution more than 5 (As I state on formula).I used formula: IF (VALUE(Full Resoluti...
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Nulat Danur Wendo commented,
Hi Devan,I am curious how to define how long the SLA response on last assignee (on Zendesk Explore). If I use ticket updates dataset, is impossible to add response time neither so if I use sla perf...
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Nulat Danur Wendo commented,
Hi,I wonder how to use between in calculated metrics. Let's say I want to find how many tickets that have response time "between 24 - 36 hours" and If I create formula add "< BETWEEN(24,36) it h...