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Nulat Danur Wendo

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Latest activity by Nulat Danur Wendo
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    Nulat Danur Wendo created a post,

    Count Full Resolution Time

    Answered
    1. Community
    2. Explore Q&A

    Hi Team Community,   Like to need your help to count curious, how to calculate how many ticket that have full resolution more than 5 (As I state on formula).I used formula:  IF (VALUE(Full Resoluti...

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    Nulat Danur Wendo created a post,

    Metrics for ticket moved

    1. Community
    2. Insights Q&A

    I wonder how to create this formula "SELECT COUNT (Ticket Id, Ticket Text Field Change) WHERE [Text Field] Previous Value = [Group] First Group AND [Text Field] New Value = [Group] Second Group AND...

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    Nulat Danur Wendo commented,

    1. Community
    2. Explore Q&A
    3. Showing SLA metrics for specific agents over period of time

    Hi Devan,I am curious how to define how long the SLA response on last assignee (on Zendesk Explore). If I use ticket updates dataset, is impossible to add response time neither so if I use sla perf...

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    Nulat Danur Wendo commented,

    1. Community
    2. Explore Q&A
    3. Showing SLA metrics for specific agents over period of time

    Hi,I wonder how to use between in calculated metrics. Let's say I want to find how many tickets that have response time "between 24 - 36 hours"   and If I create formula add "< BETWEEN(24,36) it h...

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