Azhar
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Total activity33
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Last activity
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Activity overview
Latest activity by Azhar-
Azhar commented,
Hi, Just wanted to know regarding Answer Bot in KB guide article whether it is expected behavior or not. When I go to any Knowledge base article, I find answer bot's Notes 'Was this article helpful...
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Azhar created a post,
Requirement to upload video in article directly
We have a requirement where client has provided us with 5 sets of raw videos of 20-120 MBs that need to be placed in different sections of the articles. I tried by uploading in theme asset folder ...
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Azhar commented,
I tried making a field as instructed in the post just to see how it works. I am able to see the value in hierarchy as expected but the value selected is not getting saved in the ticket after submit...
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Azhar commented,
Zendesk should provide this feature of making a field Read-only. It is very important in many aspects.
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Azhar commented,
Wanted to change the default text of the chat button. We are having only three option in Widget configuration i.e. Help, Support & Feedback. Our client is looking for name like "Chat Now" . I tried...
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Azhar commented,
Wanted to change the default text of the chat button. We are having only three option in Widget configuration i.e. Help, Support & Feedback. Our client is looking for name like "Chat Now" . I tried...
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Azhar commented,
Email forwarding is verified in Zendesk for the support address. But whenever the mail is auto-forwarded to the configured support address, the ticket is going into suspended queue. Upon checking t...
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Azhar commented,
Hi Brett, Didn't got any update yet.
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Azhar commented,
Hi Team, We have Zendesk support professional plan (purchased license) and Zendesk Explore professional trial. After the expiry of Explore professional trial, it was supposed to get transited to Li...
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Azhar created a post,
Support Mail Configuration issue - DNS & SPF not getting verified
AnsweredWe have configured two support mails for our client and got CNAME & TXT record updated by the DNS provider. Still, we are not able to verify our DNS & SPF in Zendesk (Channels > Email) successfully...