Verity Stanford-Tuck
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Total activity16
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Last activity
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Activity overview
Latest activity by Verity Stanford-Tuck-
Verity Stanford-Tuck commented,
Hi Ryan, I found this looking for the same answer! Did you get any further? It would be interesting to see what others are striving for.
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Verity Stanford-Tuck commented,
We have a number of different brands and to be able to filter Agent Engagement and Linked articles per ticket by brand would be incredible useful as the Support teams for each brand are completely ...
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Verity Stanford-Tuck commented,
Does any know if having a HTML snippet at the beginning of every article explaining which membership package can use that article, is going to impact Answer Bot?
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Verity Stanford-Tuck created a post,
Captured Knowledge in Guide
I'm wondering if there is any way to not have the number of "Captured Knowledge" showing constantly? Or only showing new ones? It's easy to miss these when the number is always there. I currentl...
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Verity Stanford-Tuck commented,
Can we restrict the articles that appear in Content Cues? We have a huge number of internal articles that do not get looked at very often and will not need changing and I keep having to dismiss th...
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Verity Stanford-Tuck created a post,
Guide Changes reporting
I think it would be really great have the ability to see who last changed the Guide theme. I know we can see when it was last updated but with 100 odd users that we have, seeing who it was would a...