
Emil Pop
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Total activity41
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Last activity
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Activity overview
Latest activity by Emil Pop-
Emil Pop commented,
David Gillespie, Thanks for the update. I am available, just let me know. Please know that after adding the bot, we did not change any setting on discord or on zendesk side. Regards, Emil
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Emil Pop commented,
David Gillespie, The bot "died" again...it's not answering any command: -> /support ticket name -> /set Any ideas in regards to what's going on? We want to add it to our main server soon, but our c...
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Emil Pop commented,
David Gillespie, I shared this as well on https://support.zendesk.com/hc/en-us/community/posts/360004252487-Joining-the-Discord-Integration-EAP?page=2#community_comment_1260802314710. Can you pleas...
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Emil Pop commented,
David Gillespie, We see that as admin you cannot execute the "/set" command, this can only by execute by the discord owner. Is there any way we could configure the integration so that this command ...
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Emil Pop commented,
Hi David Gillespie, thanks for replying back. No, there were no changes on our end. But now that you mention it, what permissions are needed at the discord server level? I don't recall seeing them ...
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Emil Pop commented,
David Gillespie, Did you modify deploy a fix today or yesterday? We suddenly see that the bot is reacting to our commands. Not sure why all of a sudden it works, can you please advise? Regards, Emil
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Emil Pop created a post,
Shared admin rights for user management
AnsweredHello, We have a situation were we would need to share admin rights to other agents in order to trigger user email verification/or to add new user in the platform. As far as we can tell the zendesk...
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Emil Pop commented,
Thanks David Gillespie. Sure, looking forward to your reply. Regards, Emil
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Emil Pop commented,
Hello David Gillespie, I confirm that there is no other bot using this command. The permissions are the same ones set during the integration process, I did not change anything. Please see the scree...
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Emil Pop commented,
Thanks for the update Rhyan. We did actually several times, but without success. David Gillespie any updates? Regards, Emil