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JJ Miclat

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  • Total activity 16
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Activity overview

Latest activity by JJ Miclat
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    JJ Miclat commented,

    1. Community
    2. Support Q&A
    3. Default page after ticket update changed

    Hey Scott! JJ here, PM at Zendesk, we actually deployed an update to fix this on March 25th - co-incidentally right after your post. Could you check your instance again and report back if ticket re...

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    • JJ Miclat
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    JJ Miclat commented,

    1. Support
    2. ...
    3. Tickets
    4. Enabling attachments in tickets

    Hey Pedro, If you have Require authentication to download enabled, agents could still send attachments to end-users via the ticket editor, by clicking on the paper clip icon in the toolbar. 

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    • JJ Miclat
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    JJ Miclat commented,

    1. Community
    2. Support Q&A
    3. Answering a ticket takes me to 'Views', not Dashboard

    Hey Neil! JJ here, PM at Zendesk, we actually deployed an update to fix this on March 25th - co-incidentally perhaps after your post. Could you check your instance again and report back if ticket r...

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    • JJ Miclat
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