JJ Miclat
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Total activity28
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Last activity
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Activity overview
Latest activity by JJ Miclat-
JJ Miclat commented,
Hey David! We just pared down the duration of ticket update notifications by 2 seconds - hope that provides some headway for your agents to mark their status as available to prevent missed calls. ...
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JJ Miclat commented,
Hey Gerrit, This makes sense, navigating into a macro navigating to a group usually doesn't require exiting the group, but rather selection of one of the items (or going into deeper nested groups)...
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JJ Miclat commented,
Also Rudolph & Brendan Hannigan -We've fixed the issue around the macro menu minimizing after clicking out of the macro preview modal. Let us know if you have any other feedback!
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JJ Miclat commented,
Hey Nicolas P!We just pushed a change that ensures Contextual Workspaces are applied upon opening an existing ticket (in addition to upon saving an existing ticket). You should now see the configur...
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JJ Miclat commented,
Hey James, Antonio, and Sara! The size of the macro dropdown menu has now been reverted to its previous width.And Rudolph we just deployed some changes yesterday that optimizes several aspects of t...
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JJ Miclat commented,
Hi all! Hillary Latham The unread message count indicator in tabs will be on Agent Workspace only. Stacey Horowitz and Frédéric The ticket ID could still be found in the tab tooltips through hoveri...
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JJ Miclat commented,
Hi all!Rudolph In order to account fr the ctrl + F issue, we rolled out an update in the macro menu that allows for multi-word search, even if the words are not directly strung together. Example: S...
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JJ Miclat commented,
Hey Scott Earl! Confirmed that the tags condition currently works, if you want to enter multiple tags in the text box, you’ll need to comma separate the tags, like the following example: We'll be ...
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JJ Miclat commented,
Hey Scott! JJ here, PM at Zendesk, we actually deployed an update to fix this on March 25th - co-incidentally right after your post. Could you check your instance again and report back if ticket re...
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JJ Miclat commented,
Hey Pedro, If you have Require authentication to download enabled, agents could still send attachments to end-users via the ticket editor, by clicking on the paper clip icon in the toolbar.