JJ Miclat
-
Total activity34
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions17
Activity overview
Latest activity by JJ Miclat-
JJ Miclat created an article,
Apps Support API: Announcing General Availability of Channel Awareness
Now that the new editor in Agent Workspace is out, which facilitates more seamless channel switching on Agent Workspace, we've started to rollout a handful of new events & endpoints in the Apps Sup...
-
JJ Miclat created an article,
[BREAKING] Deprecating ZAF Ticket.Conversations
Announced on Change date May 28, 2020 July 1, 2020 The Zendesk Apps framework’s Support API currently has an unsupported/undocumented property within the ticket object, called tick...
-
JJ Miclat commented,
Hey Kay, Tobias Hermanns, Ola Timpson, & Travis Tubbs,Heard y'all loud and clear :) We'll work on creating a toggle in Support settings that lets customers toggle between ticket IDs & the text snip...
-
JJ Miclat commented,
Hey David! We just pared down the duration of ticket update notifications by 2 seconds - hope that provides some headway for your agents to mark their status as available to prevent missed calls. ...
-
JJ Miclat commented,
Hey Gerrit, This makes sense, navigating into a macro navigating to a group usually doesn't require exiting the group, but rather selection of one of the items (or going into deeper nested groups)...
-
JJ Miclat commented,
Also Rudolph & Brendan Hannigan -We've fixed the issue around the macro menu minimizing after clicking out of the macro preview modal. Let us know if you have any other feedback!
-
JJ Miclat commented,
Hey Nicolas P!We just pushed a change that ensures Contextual Workspaces are applied upon opening an existing ticket (in addition to upon saving an existing ticket). You should now see the configur...
-
JJ Miclat commented,
Hey James, Antonio, and Sara! The size of the macro dropdown menu has now been reverted to its previous width.And Rudolph we just deployed some changes yesterday that optimizes several aspects of t...
-
JJ Miclat commented,
Hi all! @... The unread message count indicator in tabs will be on Agent Workspace only. Stacey Horowitz and Frédéric The ticket ID could still be found in the tab tooltips through hovering over th...
-
JJ Miclat commented,
Hi all!Rudolph In order to account fr the ctrl + F issue, we rolled out an update in the macro menu that allows for multi-word search, even if the words are not directly strung together. Example: S...