JJ Miclat
Zendesk Product Manager
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Recent activity by JJ Miclat-
Hey Kay, Tobias Hermanns, Ola Timpson, & Travis Tubbs,Heard y'all loud and clear :) We'll work on creating a toggle in Support settings that lets customers toggle between ticket IDs & the text snip...
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Hey David! We just pared down the duration of ticket update notifications by 2 seconds - hope that provides some headway for your agents to mark their status as available to prevent missed calls. ...