Judy Huynh

1. Community
2. Feedback on Support
3. Workarounds: Add ability to search custom field text in Trigger

Found this article as a good work around for this use case in the meantime- https://support.zendesk.com/hc/en-us/community/posts/115001021587-Check-text-ticket-field-value-

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• Judy Huynh
• Created September 02, 2020 16:56
• 0 votes

1. Community
2. Guide Q&A
3. Can I hide "Editable for end-users" fields in the Request form?

Apologies @simon blounder, please ignore any spacing issues you noticed. When I pasted my code as a comment in this thread, it created so much white space - I manually tried to eliminate the white ...

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• Judy Huynh
• Edited June 18, 2020 16:43
• 0 votes

1. Community
2. Feedback on Support
3. Feature Request: Hide ticket fields in web widget

 YES PLEASE, I have prefilled fields that I would like to hide! 

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• Judy Huynh
• Created June 16, 2020 18:32
• 1 vote

1. Community
2. Guide Q&A
3. Can I hide "Editable for end-users" fields in the Request form?

Hey Simon Blouner - I am embeding my widget JS code on my personal website locally, however the jquery to hide the ticket field does not work. This is how my jquery script tag is implemented in my ...

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• Judy Huynh
• Edited June 18, 2020 16:43
• 0 votes