Shannon Anahata

Total activity 129
Last activity June 17, 2019 17:54
Member since January 12, 2016 17:50

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Activity overview

Latest activity by Shannon Anahata

Shannon Anahata created an article, May 22, 2019 13:22
Announcing the Sunshine Select plan
1. Zendesk updates
2. Announcements
We’re excited to announce two brand new Sunshine plans joining our Zendesk family, Sunshine Enterprise and Sunshine Select. Sunshine Enterprise will continue to be included with Support Enterprise...
- Shannon Anahata
- Edited May 24, 2019 18:22
- 4 followers
- 0 comments
- 0 votes
Shannon Anahata created an article, April 28, 2019 15:26
Release Notes thru 2017-12-08
1. Zendesk updates
2. Release Notes
Zendesk Support New Two updates to the sandbox page: https://support.zendesk.com/hc/en-us/articles/360000035448-Two-updates-to-the-sandbox-page Fixed Nothing new this week --------------------...
- Shannon Anahata
- Edited May 01, 2019 19:58
- 2 followers
- 0 comments
- 0 votes
Shannon Anahata created an article, April 28, 2019 15:26
Release Notes thru 2017-12-15
1. Zendesk updates
2. Release Notes
Zendesk Support Public - New Stuff When pasting tables into your ticket editor via an API, you can now set "width" attributes on TABLE, TH and TD elements as part of the HTML content. Th...
- Shannon Anahata
- Created April 28, 2019 15:26
- 3 followers
- 0 comments
- 0 votes
Shannon Anahata commented, April 10, 2019 21:49
Is this different than having a search API? We have just released into beta a change events API that allows for the collection of object record create, update, and delete events. Sounds like you're...
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- Shannon Anahata
- Created April 10, 2019 21:49
- 0 votes
Shannon Anahata commented, April 10, 2019 21:47
Official comment
Good recommendation here! We have this noted as something to look into later this year. Stay tuned!
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- Shannon Anahata
- Created April 10, 2019 21:47
- 0 votes
Shannon Anahata commented, April 10, 2019 16:22
Official comment
We're currently working on adding search functionality to Custom Objects this year! Please stay tuned for announcements of our EAP in the second half of the year.
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- Shannon Anahata
- Created April 10, 2019 16:22
- 0 votes
Shannon Anahata commented, July 03, 2018 17:47
Thanks for the feedback, Thomas. While we've been quiet on Views product changes, we're still listening. There have been no decisions currently made with how Views will evolve with our product, but...
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- Shannon Anahata
- Created July 03, 2018 17:47
- 0 votes
Shannon Anahata commented, April 09, 2018 21:22
Official comment
This feedback is useful as we continue to do research into how search and Views intersect in Zendesk Support. Thank you all for the comments here! We're currently working on a shareable URL functio...
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- Shannon Anahata
- Created April 09, 2018 21:22
- 0 votes
Shannon Anahata commented, March 01, 2018 19:57
@Janine - can you tell me more about how often you would be using a View like this? Who on your team uses this type of View? How are they using this View - to respond directly to the NPS comments? ...
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- Shannon Anahata
- Created March 01, 2018 19:57
- 0 votes
Shannon Anahata commented, February 05, 2018 21:08
Hi all! I wanted to drop a quick intro to note that I am taking on the product management of our exploration into workflow changes, including Sandbox use cases. I'll be reviewing the google form li...
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- Shannon Anahata
- Created February 05, 2018 21:08
- 1 vote