Shannon Anahata
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Activity overview
Latest activity by Shannon Anahata-
Shannon Anahata created an article,
API updates - custom roles, account settings, locales in Zendesk Support
We are excited to share that we have updated API usability for custom roles, a variety of account settings, and locales in Zendesk Support. Custom Agent Roles can now be created, updated, and dele...
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Shannon Anahata created an article,
Announcing Support search property enhancements
We're very happy to announce that we have added new functionality to advanced search in Support. The following functionalities are now available: Searching for suspended users by that property: i...
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Shannon Anahata commented,
Thanks for the feedback, Thomas. While we've been quiet on Views product changes, we're still listening. There have been no decisions currently made with how Views will evolve with our product, but...
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Shannon Anahata commented,
Official comment Thanks for the feedback here, everyone! No guarantee on making this happen at a particular date, but we're looking into conditions and column options like this that could help improve current Views...
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Shannon Anahata commented,
Official comment This feedback is useful as we continue to do research into how search and Views intersect in Zendesk Support. Thank you all for the comments here! We're currently working on a shareable URL functio...
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Shannon Anahata commented,
Official comment Thank you everyone for your continued feedback on this request. It makes complete sense to reflect the same behavior we see in other business rules in conditions when it's possible to apply to View...
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Shannon Anahata commented,
@Janine - can you tell me more about how often you would be using a View like this? Who on your team uses this type of View? How are they using this View - to respond directly to the NPS comments? ...
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Shannon Anahata commented,
Hi all! I wanted to drop a quick intro to note that I am taking on the product management of our exploration into workflow changes, including Sandbox use cases. I'll be reviewing the google form li...
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Shannon Anahata commented,
Official comment Thanks for your patience on this one, everyone. I'm a Product Manager here at Zendesk, working on Views. Unfortunately, it looks like this project never came close enough to completion to continue ...
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Shannon Anahata commented,
Official comment Hi Robert! I'm a Product Manager at Zendesk here to give an update. This is indeed a neat trick. We're currently looking into a way of bringing this type of functionality back, or at the least, bei...