Shannon Anahata

Total activity 159
Last activity January 24, 2020 20:32
Member since January 12, 2016 17:50

Following 0 users
Followed by 0 users
Votes 7
Subscriptions 117

Activity overview

Latest activity by Shannon Anahata

Shannon Anahata created an article, November 22, 2019 00:10
Sunshine Custom Objects API improvements
1. Zendesk updates
2. Announcements
Announcing major improvements and additions to the Custom Objects API! First, the Jobs endpoint now includes update and delete functionalities for object records, and delete for relationship recor...
- Shannon Anahata
- Edited November 25, 2019 18:15
- 5 followers
- 0 comments
- 1 vote
Shannon Anahata commented, November 04, 2019 18:53
Yes! Still coming. We're targeting later this month for our first round of sign-ups.
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- Shannon Anahata
- Created November 04, 2019 18:53
- 1 vote
Shannon Anahata created an article, April 28, 2019 15:26
Release Notes thru 2017-12-08
1. Zendesk updates
2. Release Notes
Zendesk Support New Two updates to the sandbox page: https://support.zendesk.com/hc/en-us/articles/360000035448-Two-updates-to-the-sandbox-page Fixed Nothing new this week --------------------...
- Shannon Anahata
- Edited May 01, 2019 19:58
- 2 followers
- 0 comments
- 0 votes
Shannon Anahata created an article, April 28, 2019 15:26
Release Notes thru 2017-12-15
1. Zendesk updates
2. Release Notes
Zendesk Support Public - New Stuff When pasting tables into your ticket editor via an API, you can now set "width" attributes on TABLE, TH and TD elements as part of the HTML content. This helps y...
- Shannon Anahata
- Created April 28, 2019 15:26
- 3 followers
- 0 comments
- 0 votes
Shannon Anahata commented, April 10, 2019 21:49
Is this different than having a search API? We have just released into beta a change events API that allows for the collection of object record create, update, and delete events. Sounds like you're...
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- Shannon Anahata
- Created April 10, 2019 21:49
- 0 votes
Shannon Anahata commented, April 10, 2019 21:47
Official comment
Good recommendation here! We have this noted as something to look into later this year. Stay tuned!
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- Shannon Anahata
- Created April 10, 2019 21:47
- 0 votes
Shannon Anahata commented, April 10, 2019 16:22
Official comment
We're currently working on adding search functionality to Custom Objects this year! Please stay tuned for announcements of our EAP in the second half of the year.
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- Shannon Anahata
- Created April 10, 2019 16:22
- 0 votes
Shannon Anahata commented, July 03, 2018 17:47
Thanks for the feedback, Thomas. While we've been quiet on Views product changes, we're still listening. There have been no decisions currently made with how Views will evolve with our product, but...
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- Shannon Anahata
- Created July 03, 2018 17:47
- 0 votes
Shannon Anahata commented, March 01, 2018 19:57
@Janine - can you tell me more about how often you would be using a View like this? Who on your team uses this type of View? How are they using this View - to respond directly to the NPS comments? ...
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- Shannon Anahata
- Created March 01, 2018 19:57
- 0 votes
Shannon Anahata commented, January 24, 2018 20:19
Official comment
UPDATE: This feature is released! https://support.zendesk.com/hc/en-us/articles/203690826-Searching-Zendesk-Support-data#topic_ur5_vxd_yfb Hi Robert! I'm a Product Manager at Zendesk here to give...
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- Shannon Anahata
- Edited March 21, 2019 22:11
- 0 votes