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Shannon Anahata

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Latest activity by Shannon Anahata
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    Shannon Anahata created an article,

    Announcing Support search property enhancements

    We're very happy to announce that we have added new functionality to advanced search in Support.  The following functionalities are now available: Searching for suspended users by that property: i...

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    Shannon Anahata commented,

    Thanks for the feedback, Thomas. While we've been quiet on Views product changes, we're still listening. There have been no decisions currently made with how Views will evolve with our product, but...

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    Shannon Anahata commented,

    Official comment

    Thanks for the feedback here, everyone! No guarantee on making this happen at a particular date, but we're looking into conditions and column options like this that could help improve current Views...

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    Shannon Anahata commented,

    Official comment

    This feedback is useful as we continue to do research into how search and Views intersect in Zendesk Support. Thank you all for the comments here! We're currently working on a shareable URL functio...

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    Shannon Anahata commented,

    Official comment

    Thanks everyone for the feedback here! The answer to this is that we do not provide restrictions on who can export a View's data, and therefore, adding email addresses in a View would make the secu...

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    Shannon Anahata commented,

    @Janine - can you tell me more about how often you would be using a View like this? Who on your team uses this type of View? How are they using this View - to respond directly to the NPS comments? ...

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    Shannon Anahata commented,

    Hi all! I wanted to drop a quick intro to note that I am taking on the product management of our exploration into workflow changes, including Sandbox use cases. I'll be reviewing the google form li...

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    Shannon Anahata commented,

    Official comment

    Thanks for your patience on this one, everyone. I'm a Product Manager here at Zendesk, working on Views. Unfortunately, it looks like this project never came close enough to completion to continue ...

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    Shannon Anahata commented,

    Official comment

    Hi Robert! I'm a Product Manager at Zendesk here to give an update. This is indeed a neat trick. We're currently looking into a way of bringing this type of functionality back, or at the least, bei...

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    Shannon Anahata commented,

    Official comment

    Thank you all so much for your input on this discussion. With the research done from this prompt, and conversations that have continued, we have a much clearer vision of how our users are utilizing...