Sriram Prakash
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Total activity17
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Last activity
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Activity overview
Latest activity by Sriram Prakash-
Sriram Prakash commented,
Hi Chandra Robrock Here is an example with screen shots, between how the Query and the filter in the dashboard works. The total seems to be the same, but it is awkward how the value is the same if...
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Sriram Prakash commented,
Hello When I use the Last week filter it is showing different data compared to specifying the date range. For example, starting date is 10/4/2020 and ending date is 10/10/2020. When I pick last we...
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Sriram Prakash commented,
Hello You can add a comment using API in a trigger. I created an extension to update ticket via API and then in a trigger notify target as the extension. Here is a site on what you can update. htt...
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Sriram Prakash commented,
Thank you so much Brett. I tried it and now the content is docking_station, keyboard, monitors, mouse Which is way better than before. Thank you! Are there additional formatting tips you have? Th...
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Sriram Prakash commented,
Hello All, I have a multi selection list When I send an email from a trigger by referencing it {{ticket.ticket_field_360031689453}} This is the result docking_station keyboard monitors mouse T...
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Sriram Prakash commented,
Definite +1 from me. I am having to tag the subject line and then create a view based on the text in the tag. It would be much better and cleaner to have Ticket::Subject like the other items.
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Sriram Prakash commented,
If you want to disable the Recent Activity you can go to Themes-->Home Page Elements and the uncheck the Recent Activity check box.
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Sriram Prakash created a post,
Submit a request auto pick form name
I would like to pick the first selection in the drop down as soon as the Submit a request is clicked. I have tried a few things. I have been able to hide the entire drop down but not been able to...
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Sriram Prakash commented,
Is it possible to have the first item in the drop down selected, then hide the entire drop down? Any help is really appreciated.