Alan Ng
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Total activity9
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Alan Ng-
Alan Ng created a post,
How do I know if "Talk" is enabled for my account?
I am looking to set up a process whereby when a customer calls a generic customer service support line, they are sent to my cell phone. Additionally, it would be great if this is tied to a voicemai...
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Alan Ng commented,
Hi Andreas, I don't have anything set up yet. I've been tasked with setting this up and have not been able to find anything in the help section that will guide me towards that goal. Is there ...
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Alan Ng created a post,
Triggering a ticket when receiving an email
Hi, I'm trying to set up a trigger whereby a ticket is open when we receive an email to support@xxx.com I believe once that happens, we can close the ticket as necessary. Thank sin advance f...
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Alan Ng commented,
Worked like a charm, thank you Jonathan! Appreciate the prompt reply.
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Alan Ng created a post,
Triggers -- how do I email an address instead of a user/group?
AnsweredHi, Am I able to set up a trigger where it sends an email within my organization instead of to just a user/group? The only workaround I can think of is setting up a user and assigning that us...