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Iris Corenevsky

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Activity overview

Latest activity by Iris Corenevsky
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    Iris Corenevsky commented,

    I'm not sure I'm understanding how to achieve this: we want automatic tags and don't want the agents to manually add tags. If I uncheck the box for enabling tags on tickets, I don't have the option...

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    Iris Corenevsky commented,

    Wait, if an end-user is signed in and clicks to submit a ticket, ZD doesn't automatically populate the name and email field? We have to create an unsupported workaround for this? Seems ridiculous a...

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    Iris Corenevsky commented,

    Thank you, Karen D Snyder and Dan Ross! Karen, your suggestion looks to be working. Appreciate the assist!

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    Iris Corenevsky created a post,

    Adding a button to an external site to our Help Center, with restrictions?

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    Hi everyone, I'm a novice here so I'm hoping someone can answer if this is possible or not - so far I haven't found an answer in my search of articles and community posts (I've done more than a cur...

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    Iris Corenevsky commented,

    Heather Rommel thank you for the response! It made me realize I may not have adequately captured my ask. I need our agents who also monitor our group email inboxes outside of ZD (for example, hr@ou...

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    Iris Corenevsky commented,

    We are about to launch a ZD instance for our internal employees to use. I'm trying to figure out a trigger or other method for not allowing email from our own domain unless it is from two specific ...