Jamey Pringle
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Total activity60
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Last activity
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Member since
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Activity overview
Latest activity by Jamey Pringle-
Jamey Pringle commented,
I also would like to see this metric.
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Jamey Pringle commented,
Alex Aguilar The Adding custom fields to your tickets and support request form article states that "Zendesk supports up to 2,000 values in custom drop-down and multi-select fields. You can include ...
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Jamey Pringle commented,
I agree with Tony Ortegon. It is very time consuming to downgrade users who have been suspended in Zendesk via Okta.
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Jamey Pringle commented,
We at SoFi also would like to see this. We are dependent on our CS POC to let us know when something is coming that isn't within the Release Notes.
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Jamey Pringle commented,
Can't wait to test this out.
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Jamey Pringle commented,
Kristen, Your example shows what it looks like but now how to create the drop downs.
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Jamey Pringle created a post,
Reporting on Automations and Triggers
On the Automations and Triggers pages in the Admin section of Zendesk Support, you can only see how many times the Automation or Trigger ran. Ideally, I would like to be able to report on Automatio...
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Jamey Pringle commented,
I agree with most people. We would like a way to hide or "mark as done" (and have it go away or be archived) on the "Updates to your tickets" feature.
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Jamey Pringle commented,
+1 for Admins to be able to update an agents status. +1 for Admins to be able to set the Idle timeout at the account level vs having agents do this individually.
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Jamey Pringle commented,
Definitely want this feature. +1