Jamey Pringle
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Total activity59
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Last activity
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Member since
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Following0 users
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Votes14
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Subscriptions28
Activity overview
Latest activity by Jamey Pringle-
Jamey Pringle commented,
I agree with Tony Ortegon. It is very time consuming to downgrade users who have been suspended in Zendesk via Okta.
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Jamey Pringle created a post,
Feedback: Guide Knowledge Base reporting EAP
It would great if the Guide Knowledge Base dashboard provided analytics Guide Admin areas, not just user-facing areas. Such as: 1. How many articles were updated yesterday, last week, last month, e...
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Jamey Pringle commented,
We at SoFi also would like to see this. We are dependent on our CS POC to let us know when something is coming that isn't within the Release Notes.
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Jamey Pringle commented,
Can't wait to test this out.
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Jamey Pringle commented,
Kristen, Your example shows what it looks like but now how to create the drop downs.
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Jamey Pringle created a post,
Reporting on Automations and Triggers
On the Automations and Triggers pages in the Admin section of Zendesk Support, you can only see how many times the Automation or Trigger ran. Ideally, I would like to be able to report on Automatio...
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Jamey Pringle commented,
I agree with most people. We would like a way to hide or "mark as done" (and have it go away or be archived) on the "Updates to your tickets" feature.
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Jamey Pringle commented,
+1 for Admins to be able to update an agents status. +1 for Admins to be able to set the Idle timeout at the account level vs having agents do this individually.
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Jamey Pringle commented,
Definitely want this feature. +1
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Jamey Pringle commented,
I confirmed with Zendesk Support on 6/17/20 that CSAT is not apart of the Answer Bot functionality. Although the customers are given the option to mark that the article suggested was helpful or not...