Jamey Pringle
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Total activity65
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes15
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Subscriptions30
Activity overview
Latest activity by Jamey Pringle-
Jamey Pringle commented,
We'd like to see: The ability to split out the articles by the section and sub section of the HC they're in so I can evaluate articles for specific products/topics together. Even havin...
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Jamey Pringle commented,
I also would like to see this metric.
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Jamey Pringle commented,
It would be really awesome if we could see views by the category they're housed in.
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Jamey Pringle commented,
Alex Aguilar The Adding custom fields to your tickets and support request form article states that "Zendesk supports up to 2,000 values in custom drop-down and multi-select fields. You can include ...
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Jamey Pringle commented,
I agree with Tony Ortegon. It is very time consuming to downgrade users who have been suspended in Zendesk via Okta.
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Jamey Pringle created a post,
Feedback: Guide Knowledge Base reporting EAP
It would great if the Guide Knowledge Base dashboard provided analytics Guide Admin areas, not just user-facing areas. Such as: 1. How many articles were updated yesterday, last week, last month, e...
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Jamey Pringle commented,
We at SoFi also would like to see this. We are dependent on our CS POC to let us know when something is coming that isn't within the Release Notes.
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Jamey Pringle commented,
Kristen, Your example shows what it looks like but now how to create the drop downs.
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Jamey Pringle created a post,
Reporting on Automations and Triggers
On the Automations and Triggers pages in the Admin section of Zendesk Support, you can only see how many times the Automation or Trigger ran. Ideally, I would like to be able to report on Automatio...
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Jamey Pringle commented,
I agree with most people. We would like a way to hide or "mark as done" (and have it go away or be archived) on the "Updates to your tickets" feature.