Jamey Pringle
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Activity overview
Latest activity by Jamey Pringle-
Jamey Pringle commented,
Kristen, Your example shows what it looks like but now how to create the drop downs.
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Jamey Pringle created a post,
Reporting on Automations and Triggers
On the Automations and Triggers pages in the Admin section of Zendesk Support, you can only see how many times the Automation or Trigger ran. Ideally, I would like to be able to report on Automatio...
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Jamey Pringle commented,
I agree with most people. We would like a way to hide or "mark as done" (and have it go away or be archived) on the "Updates to your tickets" feature.
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Jamey Pringle commented,
+1 for Admins to be able to update an agents status. +1 for Admins to be able to set the Idle timeout at the account level vs having agents do this individually.
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Jamey Pringle commented,
Definitely want this feature. +1
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Jamey Pringle commented,
I confirmed with Zendesk Support on 6/17/20 that CSAT is not apart of the Answer Bot functionality. Although the customers are given the option to mark that the article suggested was helpful or not...
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Jamey Pringle commented,
Hi Ben Van Iten, When you install this app you can only export articles from your default brand. You cannot select which brand to export articles from. This is useless for multi-brand users. The ...
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Jamey Pringle commented,
This feature would be ideal. An agent should be able to add an internal and set the Group or Agents who can view that specific note when others access that ticket.
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Jamey Pringle commented,
Does this work for multiple Brands? I can only export from one Brand Help Center.
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Jamey Pringle commented,
We also would like the ability to customize the URLs of the articles, sections, and categories. This would help out IT department map to the URLs much easier.