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Aidan Ryan

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Activity overview

Latest activity by Aidan Ryan
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    Aidan Ryan commented,

    1. Support
    2. ...
    3. Reporting
    4. Defining and using SLA policies

    There is Irish ancestry there with that name :) Thanks again

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    Aidan Ryan commented,

    1. Support
    2. ...
    3. Reporting
    4. Defining and using SLA policies

    Thank you Susan. Did i get a very local response from Ireland !

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    Aidan Ryan commented,

    1. Support
    2. ...
    3. Reporting
    4. Defining and using SLA policies

    I notice that the First Reply time SLA is not activated for tickets our agents create or API generated tickets (API account is an agent). Reading above, I see for agent generated tickets, that "SLA...

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    Aidan Ryan commented,

    1. Community
    2. Explore Q&A
    3. Calculated Metrics & Aggregators

    Hi Chandra, Apologies for delay in responding but I could not find my original post to thank you !!! I tried this as you suggested and it works ! Many thanks & sorry for the delay in response. than...

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    Aidan Ryan created a post,

    Calculated Metrics & Aggregators

    Answered
    1. Community
    2. Explore Q&A

    I wish to display Full Resolution Time (Business Hours) per ticket ID in a grid/table. However, in the Calculated Attributes, I am only offered the metric via aggregators (SUM/AVG/MED etc). I simpl...

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    Aidan Ryan commented,

    1. Explore
    2. ...
    3. Building queries
    4. Choosing metric aggregators

    I wish to display Full Resolution Time (Business Hours) in a grid/table. However, in the Calculated Attributes, I am only offered it via aggregators as per above. I simply want to display a column ...

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    Aidan Ryan commented,

    1. Community
    2. Explore Q&A
    3. Dashboard and Data Filters across tabs

    Marie-Catherine, you are a genius !!!! Copying and pasting seems to have them finally working. Thank you so much !

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    Aidan Ryan commented,

    1. Community
    2. Explore Q&A
    3. Dashboard and Data Filters across tabs

    Thanks Marie-Catherine, Yes, they are on different datasets but are linked. If the same queries are on same tab, all is working but as soon as I move to another tab, I have to re-enter the attribut...

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    Aidan Ryan commented,

    1. Community
    2. Explore Q&A
    3. Dashboard and Data Filters across tabs

    Thanks Marie-Cathrine.  I'm sure they are the same but will check once again. I notice that I don't have this issue with Time/Date filters. they do work seamlessly across tabs but other filters do ...

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    Aidan Ryan created a post,

    Dashboard and Data Filters across tabs

    Answered
    1. Community
    2. Explore Q&A

    I have 2 x tabs, one containing queries from Tickets Data-set and the second on SLA data-set. They are linked by "Ticket Organisation Name" and both have a data filter on Ticket Organisation Name. ...

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