Aidan Ryan
-
Total activity19
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions6
Activity overview
Latest activity by Aidan Ryan-
Aidan Ryan commented,
There is Irish ancestry there with that name :) Thanks again
-
Aidan Ryan commented,
Thank you Susan. Did i get a very local response from Ireland !
-
Aidan Ryan commented,
I notice that the First Reply time SLA is not activated for tickets our agents create or API generated tickets (API account is an agent). Reading above, I see for agent generated tickets, that "SLA...
-
Aidan Ryan commented,
Hi Chandra, Apologies for delay in responding but I could not find my original post to thank you !!! I tried this as you suggested and it works ! Many thanks & sorry for the delay in response. than...
-
Aidan Ryan created a post,
Calculated Metrics & Aggregators
AnsweredI wish to display Full Resolution Time (Business Hours) per ticket ID in a grid/table. However, in the Calculated Attributes, I am only offered the metric via aggregators (SUM/AVG/MED etc). I simpl...
-
Aidan Ryan commented,
I wish to display Full Resolution Time (Business Hours) in a grid/table. However, in the Calculated Attributes, I am only offered it via aggregators as per above. I simply want to display a column ...
-
Aidan Ryan commented,
Marie-Catherine, you are a genius !!!! Copying and pasting seems to have them finally working. Thank you so much !
-
Aidan Ryan commented,
Thanks Marie-Catherine, Yes, they are on different datasets but are linked. If the same queries are on same tab, all is working but as soon as I move to another tab, I have to re-enter the attribut...
-
Aidan Ryan commented,
Thanks Marie-Cathrine. I'm sure they are the same but will check once again. I notice that I don't have this issue with Time/Date filters. they do work seamlessly across tabs but other filters do ...
-
Aidan Ryan created a post,
Dashboard and Data Filters across tabs
AnsweredI have 2 x tabs, one containing queries from Tickets Data-set and the second on SLA data-set. They are linked by "Ticket Organisation Name" and both have a data filter on Ticket Organisation Name. ...