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Aidan Ryan

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Recent activity by Aidan Ryan Recent activity Votes
  • Calculated Metrics & Aggregators

    Answered

    I wish to display Full Resolution Time (Business Hours) per ticket ID in a grid/table. However, in the Calculated Attributes, I am only offered the metric via aggregators (SUM/AVG/MED etc). I simpl...

  • Dashboard and Data Filters across tabs

    Answered

    I have 2 x tabs, one containing queries from Tickets Data-set and the second on SLA data-set. They are linked by "Ticket Organisation Name" and both have a data filter on Ticket Organisation Name. ...

  • Dashboard and Data Filters

    Answered

    I am drafting a Customer Support Dashboard which has queries from 3 separate datasets. However If I want to filter the data by customer, i.e "Ticket Organisation", (which is common to all 3 dataset...