Oliver Cyples

Total activity

36
Last activity

December 15, 2020 12:35
Member since

May 07, 2020 08:43
Following

1 user
Followed by

0 users
Votes

4
Subscriptions

20

Activity overview

Latest activity by Oliver Cyples

Oliver Cyples created a post, December 15, 2020 12:35
Shortcut Group Restrictions in Chat
1. Community
2. Chat Q&A
Hi We have multiple Chat groups, we've also restricted access to only edit macros within those groups for the users. Some shortcuts however are across 2 teams, so our Agent has a shortcut in Gr...
- Oliver Cyples
- Created December 15, 2020 12:35
- 1 follower
- 0 comments
- 0 votes
Oliver Cyples commented, December 11, 2020 11:47
Hey Guys, has there been any movement on this at all please? It would be ideal if we could have this.
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- Oliver Cyples
- Created December 11, 2020 11:47
- 0 votes
Oliver Cyples created a post, November 30, 2020 14:24
SLAs - New to Solved/Closed status SLA
1. Community
2. Feedback on Support
Hi I'd like to be able to set an SLA that can measure a period from New/Open to Solved/Closed. We have a process where our Regulators allow us 8 weeks to solve an issue with a customer. There c...
- Oliver Cyples
- Created November 30, 2020 14:24
- 2 followers
- 1 comment
- 0 votes
Oliver Cyples created a post, November 25, 2020 11:21
Customise Customer Search Results Area
1. Community
2. Feedback on Support
Hi We were hoping to be able to edit the user search area. When searching for a customer it gives you the standard Name, Email, Organisation, Role, Updated results. It would be great if we could ...
- Oliver Cyples
- Created November 25, 2020 11:21
- 1 follower
- 0 comments
- 0 votes
Oliver Cyples created a post, August 24, 2020 14:14
Tag Added - Explore Reporting
1. Community
2. Feedback on Explore
Hi, I know theres a number of different ways to report on tags but we ideally could do with a metrics/attributes to report on Tag Added. We have a process that runs Day 1, Day 3, Day 5, Day 7. ...
- Oliver Cyples
- Created August 24, 2020 14:14
- 1 follower
- 0 comments
- 0 votes
Oliver Cyples commented, August 10, 2020 10:21
This would be great, especially if we could have it active on chosen groups.
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- Oliver Cyples
- Created August 10, 2020 10:21
- 0 votes
Oliver Cyples commented, August 06, 2020 10:10
+1 for this also! This would be extremely useful for us separating out our incoming email channels
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- Oliver Cyples
- Created August 06, 2020 10:10
- 0 votes
Oliver Cyples created a post, July 08, 2020 16:09
No Voicemail - Call Completed Ticket
Completed
1. Community
2. Feedback on Explore
Hi I recently found out if you have voicemail switched off, but your lines are at maximum capacity, you get a message along the lines of "Our lines are busy, please try again later". But this is cl...
- Oliver Cyples
- Created July 08, 2020 16:09
- 2 followers
- 1 comment
- 0 votes
Oliver Cyples commented, July 08, 2020 13:32
Hey Jessica, Hoping you can help out. When the call goes past the greeting its classed as completed with the VM switched off. So because this isn't classed as abandoned it doesn't create the tic...
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- Oliver Cyples
- Created July 08, 2020 13:32
- 0 votes
Oliver Cyples commented, June 17, 2020 13:38
I'd love this feature for us or a way to attach directly from the Macro, as its the same form we need to attach each time.
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- Oliver Cyples
- Created June 17, 2020 13:38
- 0 votes