Arnaud Joly
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Total activity29
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Last activity
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Activity overview
Latest activity by Arnaud Joly-
Arnaud Joly commented,
Hi Serge, If you'd like to have a visitor authentication on your WebWidget, you can do so by setting up JWT authentication. You can find the steps to do so in this articles. If the user is authenti...
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Arnaud Joly created an article,
What does the flow of MessagingActivity look like with multiple Engines?
Question How does the flow of MessagingActivity work with multiple Engines or SDKs? Answer Multiples SDKs can be integrated into the MessagingActivity by adding Engines into it using the .withEngin...
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Arnaud Joly created an article,
What happens to downgraded add-ons that were repurchased?
Question I used to have the legacy Productivity add-on to create multiple ticket forms. In the meantime, I removed that add-on, and more recently I repurchased that same add-on. What happened to th...
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Arnaud Joly created an article,
Does the mobile SDK work with multiple brands?
Question I have an account with multiple brands and Help Centers, and I would like to present an article or request from a specific brand in the app depending on the situation. Is this possible? An...
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Arnaud Joly commented,
Hi Martynas, Thank you for your feedback. On previous cases we saw that some old zchat pods could create this issue and some other specific settings can make the first chat work as expected but ha...
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Arnaud Joly commented,
Hi Ronny, Thank you for your feedback, I have converted your comment into a ticket so I could have a better look at this.
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Arnaud Joly commented,
Hi Gokul, Thank you for your reply and all this information! As it may require more investigation, I created a ticket so we could communicate more directly.
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Arnaud Joly commented,
Hi, thank you for your feedback! When you set isPreChatFormEnabled to False in the configuration, did you pass it to UI builder afterward like so? (iOS example here - documentation) let chatConfigu...
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Arnaud Joly created an article,
Mobile Chat SDK - Using PreChatForm with VisitorInfo
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a ...
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Arnaud Joly created an article,
Why do I receive an SSL API error when I use the Zendesk API on SAP ERP?
Question Why do I receive an SSL API error when I use the Zendesk API on SAP ERP? Answer The SSL API error is caused by a missing certificate in the SAP configuration, as mentioned in this article ...