Arnaud Joly
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Total activity20
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Arnaud Joly-
Arnaud Joly created an article,
Does the mobile SDK work with multiple Help Centers?
Question I have an account with multiple brands and Help Centers, and I would like to present an article from a specific brand in the app depending on the situation. Is this possible? Answer The Su...
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Arnaud Joly commented,
Hi Martynas, Thank you for your feedback. On previous cases we saw that some old zchat pods could create this issue and some other specific settings can make the first chat work as expected but ha...
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Arnaud Joly commented,
Hi Ronny, Thank you for your feedback, I have converted your comment into a ticket so I could have a better look at this.
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Arnaud Joly commented,
Hi Gokul, Thank you for your reply and all this information! As it may require more investigation, I created a ticket so we could communicate more directly.
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Arnaud Joly commented,
Hi, thank you for your feedback! When you set isPreChatFormEnabled to False in the configuration, did you pass it to UI builder afterward like so? (iOS example here - documentation) let chatConfigu...
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Arnaud Joly created an article,
Mobile Chat SDK - Using PreChatForm with VisitorInfo
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a ...
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Arnaud Joly created an article,
Why do I receive an SSL API error when I use the Zendesk API on SAP ERP?
Question Why do I receive an SSL API error when I use the Zendesk API on SAP ERP? Answer The SSL API error is caused by a missing certificate in the SAP configuration, as mentioned in this article ...
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Arnaud Joly created an article,
Why do I see the Answer Bot in the Chat SDK even though I don't have a subscription?
Question I see that I have Answer Bot when I start a chat using the Chat SDK, but I don't have a subscription for Answer Bot. How is that possible? Answer In the Chat SDK V2, the Answer Bot feature...