Arnaud Joly
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Total activity36
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Last activity
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Activity overview
Latest activity by Arnaud Joly-
Arnaud Joly commented,
Hi Андрей, could you confirm the version of the SDK you are using? This should have been fixed in the version 5.0.2 of the Android SDK, this was due to us deferring the registration call until the ...
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Arnaud Joly created an article,
What are the uses of each mobile SDK?
Question I see that Zendesk has multiple mobile SDKs. What can I use each one for? Answer Zendesk SDK for Messaging This SDK is associated with messaging and it is available for both iOS and Andro...
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Arnaud Joly commented,
Hi Serge, If you'd like to have a visitor authentication on your WebWidget, you can do so by setting up JWT authentication. You can find the steps to do so in this articles. If the user is authenti...
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Arnaud Joly created an article,
What does the flow of MessagingActivity look like with multiple Engines?
Question How does the flow of MessagingActivity work with multiple Engines or SDKs? Answer Multiple SDKs can be integrated into the MessagingActivity by adding Engines into it using the .withEngine...
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Arnaud Joly created an article,
What happens to downgraded add-ons that are repurchased?
Question I had a Zendesk add-on but needed to downgrade my plan so the add-on was removed. Now, I want to repurchase the add-on. Will my old configurations still exist? For example, I had the legac...
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Arnaud Joly created an article,
Does the mobile SDK work with multiple brands?
Question I have an account with multiple brands and Help Centers, and I would like to present an article or request from a specific brand in the app depending on the situation. Is this possible? An...
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Arnaud Joly commented,
Hi Martynas, Thank you for your feedback. On previous cases we saw that some old zchat pods could create this issue and some other specific settings can make the first chat work as expected but ha...
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Arnaud Joly commented,
Hi Ronny, Thank you for your feedback, I have converted your comment into a ticket so I could have a better look at this.
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Arnaud Joly commented,
Hi Gokul, Thank you for your reply and all this information! As it may require more investigation, I created a ticket so we could communicate more directly.
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Arnaud Joly commented,
Hi, thank you for your feedback! When you set isPreChatFormEnabled to False in the configuration, did you pass it to UI builder afterward like so? (iOS example here - documentation) let chatConfigu...