Diego
- Total activity 15
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 6
- Subscriptions 2
Activity overview
Latest activity by Diego-
Diego commented,
Oh I see, you are absolutely right, that makes perfect sense. I'll try to figure out how to remove that double count as well. Thanks again
-
Diego commented,
Hi Graeme Carmichael, thanks for that, really appreciate the help. Not sure I understand what you mean about the Backlog. Isn't the # Backlog just a count of tickets with status less than Solved at...
-
Diego commented,
Thanks a lot Graeme Carmichael, this is a great point I hadn't noticed before, and I'll probably make that adjustment for a couple other reports as well. I feel I'm now closer to getting my expecte...
-
Diego created a post,
How to track tickets reopened that were not created on the same day
AnsweredHi there I am currently trying to track the total number of tickets available to our agents on any given day. My thinking is that tickets available will be formed of the following components: 1) B...
-
Diego commented,
Amy Dee, thank you so much! I've just tried re-doing my exercise using Date (Ticket Created) and Hour Ticket Created and now the numbers match up exactly, as it was to be expected. Really apprecia...
-
Diego commented,
Hi Graeme Carmichael, many thanks for your response. This is exactly right, let me illustrate my selections for you: What is weirder for me is that I haven't even created different reports, I ju...
-
Diego created a post,
Different results when adding "Hour of Event" to "How"
AnsweredHello there! I'm currently having a hard time understanding one thing on one of my reports. I'm new to my company and was asked to have a look at our historical data. So the first thing I did was t...