Stephenie B
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Recent activity by Stephenie B-
I'm trying to forecast by month and/or week of year but having trouble as it's telling me I need at least 2 cycles. We have 2 cycles available for all months except what's remaining of November and...
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What happens with a call if agents are online but set to Away. Does the system see these agents as being online and continue searching until the max wait time is reached, or does it treat this as n...