DB Franchising USA, LLC
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Total activity69
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Last activity
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Activity overview
Latest activity by DB Franchising USA, LLC-
DB Franchising USA, LLC created a post,
Search function in deleted tickets and suspended ticket folders
It would be incredibly helpful to have a search function in both the deleted tickets folder and the suspended tickets folder. Especially the deleted though.
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DB Franchising USA, LLC commented,
I dont want to sort this Dan. I don't want to be involved at all with suspended tickets - I want to rid myself of this responsibility. I want the teams to be autonomous and manage their own suspend...
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DB Franchising USA, LLC created a post,
Segment Suspended Ticket View Just like the other views
I dont understand why you do not allow the Suspended Ticket view to be edited like all the other views, according to what group you are apart of. I need each team to be able to go through their own...
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DB Franchising USA, LLC created a post,
Search Deleted Tickets
It would be so helpful if we had the ability to search deleted tickets. (would also be helpful if we could search suspended tickets too).
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DB Franchising USA, LLC commented,
100% agree. It would be super helpful if we could use automation for ticket creation. aka every two weeks, I want the system to create a ticket with the exact same verbiage. Kina like a reoccurring...
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DB Franchising USA, LLC created a post,
Explore Attribute: Assignee Name
Am I understanding this correctly... that when you select Assignee Name as an attribute in Explore, you exclude or include certain agents based on their phone number? That is terrible logic. I don'...
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DB Franchising USA, LLC commented,
Yes, they have a useful filter now. This is resolved.
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DB Franchising USA, LLC created a post,
Route Calls from certain orgs to certain agents.
If you are able to build assignment triggers with conditional logic that sounds like this "if a ticket is received from someone in X organization, then assign X agent." Then you should be able to d...
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DB Franchising USA, LLC created a post,
Ability to receive calls through the Zendesk app
If we are paying for Talk, we 100% should have the ability to answer calls from the mobile app. Right now we have to be logged on a web browser in order to be online and available. If we are just o...
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DB Franchising USA, LLC created a post,
Suspended Tickets - Zendesk sees literally every automated email as spam
Literally, any mail we received that is from a nonreply address or is an automated email response gets thrown in the suspended tickets. I recover them, Zendesk does not learn and still throws those...