Cat B
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Total activity65
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes15
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Subscriptions22
Activity overview
Latest activity by Cat B-
Cat B created a post,
Search Deleted Tickets
It would be so helpful if we had the ability to search deleted tickets. (would also be helpful if we could search suspended tickets too).
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Cat B commented,
100% agree. It would be super helpful if we could use automation for ticket creation. aka every two weeks, I want the system to create a ticket with the exact same verbiage. Kina like a reoccurring...
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Cat B created a post,
Explore Attribute: Assignee Name
Am I understanding this correctly... that when you select Assignee Name as an attribute in Explore, you exclude or include certain agents based on their phone number? That is terrible logic. I don'...
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Cat B commented,
Yes, they have a useful filter now. This is resolved.
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Cat B created a post,
Route Calls from certain orgs to certain agents.
If you are able to build assignment triggers with conditional logic that sounds like this "if a ticket is received from someone in X organization, then assign X agent." Then you should be able to d...
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Cat B created a post,
Ability to receive calls through the Zendesk app
If we are paying for Talk, we 100% should have the ability to answer calls from the mobile app. Right now we have to be logged on a web browser in order to be online and available. If we are just o...
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Cat B created a post,
Suspended Tickets - Zendesk sees literally every automated email as spam
Literally, any mail we received that is from a nonreply address or is an automated email response gets thrown in the suspended tickets. I recover them, Zendesk does not learn and still throws those...
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Cat B commented,
That makes sense. But one further question.. you are able to add a follower without adding them as a cc. Could Zendesk make a product enhancement that limits light agents from adding a cc but does ...
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Cat B created a post,
Light agents unable to @ other agents
Light agents can do internal replies but they are unable to @ another agent. Why would you take away that simple function? If they have access to internal replies, they should have the ability to n...
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Cat B created a post,
Use Subject Text as a view condition
Right now I want to build a view based on a type of ticket that always has the same string of words in their subject. Why is this available in trigger conditions but unavailable in View conditions....