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Anton de Young

Zendesk team member
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Activity overview

Latest activity by Anton de Young
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    Anton de Young created an article,

    Optimizing your ticket forms for a better agent and end-user experience

    A ticket form, also referred to as a contact form, is available in all Zendesk Support plans and provides your end users with an easy way to request support by entering data into a simple form. ...

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    Anton de Young created an article,

    Understanding and optimizing ticket forms

    What you can do with ticket forms depends on what plan you have, and whether you have the Productivity Pack add-on. Essential, Team, and Professional without the Productivity Pack add-on ...

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    Anton de Young created an article,

    Reflecting your sales processes in Zendesk Sell

    If you’ve recently begun using Sell to manage your sales processes, you may have some questions about how to map what you used to do, using other tools, and reflect that in Sell. This article exp...

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    Anton de Young created an article,

    Loss Reasons by Source report

    In the Elite version of Sell, you can use the Loss Reasons by Source report to view deal loss reasons by deal sources. For example, how many deals you lost to the competition where the deal source...

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    Anton de Young created an article,

    Loss Reasons by Owner report

    In the Elite version of Sell, you can use the Loss Reasons by Owner report to review how many lost deals each team member has and what the loss reasons are (see Creating and using deal loss reason...

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    Anton de Young created an article,

    Deal Source Performance report

    In the Elite version of Sell, you can use the Deal Source Performance report to see how well your team members, teams, or groups are doing winning deals in each one of your deal sources (see Track...

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    Anton de Young created an article,

    Stage Distribution report

    The Stage Distribution report shows you at what pipeline stage your active deals are in. This gives you an overview of, for example, how many deals are in the Closure stage and what the percentage...

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    Anton de Young created an article,

    Deal Loss Reasons report

    The Deal Loss Reasons report provides you with a quick view of the lost deals that were assigned a loss reason when they were changed to the Loss pipeline stage (see Creating and using deal loss r...

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    Anton de Young created an article,

    Forecasted Sales by Source report

    The Forecasted Sales by Source report shows you the sources of your forecasted sales within a given time period. For example, how many deals came in through your website, a referral, sales prospec...

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    Anton de Young created an article,

    Forecasted Sales report

    The Forecasted Sales report provides a comparison of your sales forecast to your actual sales within a given time period. For more information about sales forecasting, see Sales forecasting your d...