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Ian Herrick

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Activity overview

Latest activity by Ian Herrick
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    Ian Herrick commented,

    Thanks for the suggestions!  I cloned the view and set the "tickets less than closed" and can still only see back less than a week.  The views were practically identical, expect it now includes ope...

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    Ian Herrick commented,

    OK, here's the default view for recently solved.  There's no area in which to configure the dates or even include more tickets.  How can I view tickets older than a week, I can find no option even ...

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    Ian Herrick commented,

    I am simply on the "View" option. None of the views show anything older than a week, no matter how they are customized.

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    Ian Herrick commented,

    Clicking "Get Help" only brings me to a chat bot.  No matter what I type in, there is no option to contact anyone, just an endless loop of bot.  "Did this answer your question?" "No" "OK, type in y...

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    Ian Herrick created a post,

    Impossible to contact anyone in support.

    How do I get support from Zendesk?  There is literally no possible path to a human.

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    Ian Herrick created a post,

    Can't view tickets older than 1 week

    Why can't I access tickets older than 1 week?  Are they archived that quickly?  I can find no knowledgebase article and nothing in these forums on how to expand the date range to view historical ti...