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Bryan Butler

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Activity overview

Latest activity by Bryan Butler
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    Bryan Butler created a post,

    Some tickets not showing up in Explore drill through

    Hi, I'm trying to find out more info about a particular ticket. I know that it came in as a call to a certain number and was assigned to a group. I also have its ticket id. In Explore, I've made a ...

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    Bryan Butler created a post,

    Identifying the number called for conference/consultation or workaround

    Hi, I'm still new to explore, so I apologize if I overlooked something, but I looked through the drilled down columns in an exported csv file and didn't see the info listed. I'll outline the what I...

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    Bryan Butler commented,

    Thank you Hillary! This was immensely helpful. I really appreciate the time you took to put the screenshots together and everything!

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    Bryan Butler created a post,

    Dashboards filtering Queries

    Answered

    Hi, I've been adding some queries to an existing dashboard, but when the dashboard filters via date or group/phone number, the queries I created don't get those filters applied to them. One query i...