Adam Sanderson
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Activity overview
Latest activity by Adam Sanderson-
Adam Sanderson created a post,
Day of Year (Created vs Solved) Different Results for First Reply time?
I want to create a report that shows the 'average time within business hours' for 'first reply time' on tickets that have a drop-down field called 'ReportTracking' has a value set as 'PriceQuoteEma...
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Adam Sanderson commented,
I have not tried that; is there a post or article anywhere that provides details about its usage? Thanks
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Adam Sanderson created a post,
Restrict Agent Access To A Specific Insight Report?
Is it possible to restrict an agent to only have access to a specific Insight report? I'm want to create an agent performance insight report that is specific to each agent. However, I don't want ...
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Adam Sanderson commented,
Is it possible to restrict an agent to only have access to a specific Insight report? I'm want to create an agent performance insight report that is specific to each agent. However, I don't want ...
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Adam Sanderson created a post,
Insights - Best Way To Track Ticket Changes?
What would be the best way to approach this scenario? We wiped, refurbish and resell laptops. We use Zendesk to track all our items. Each ticket represents a single item and there are four steps ...
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Adam Sanderson created a post,
{Request} How to divide the value from two reports to get a percentage?
I have two separate 'headline' reports that provide a single headline value for each: 1st report: # Tickets Created where a drop down field value is "All Tickets" for the current month (Example va...
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Adam Sanderson commented,
I am trying to create the example metric you have at the bottom of the post: SELECT COUNT (Ticket Update) WHERE Comment Present = true AND Ticket Status <> Deleted. But I don't see "Ticket Update...
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Adam Sanderson commented,
If I want to simply send a text message to a specific phone number through ZenDesk; what is the fastest way to do this. The steps above require me to add a user; then add the phone number, then cr...
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Adam Sanderson commented,
Yes, having the ability to say this ticket needs to be address today at 2PM would be a tremendous help. We often are asked to call users back at specific times to provide remote support / answer qu...