Adam Sanderson
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Total activity24
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Last activity
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Activity overview
Latest activity by Adam Sanderson-
Adam Sanderson commented,
Is it possible to restrict an agent to only have access to a specific Insight report? I'm want to create an agent performance insight report that is specific to each agent. However, I don't want ...
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Adam Sanderson commented,
I am trying to create the example metric you have at the bottom of the post: SELECT COUNT (Ticket Update) WHERE Comment Present = true AND Ticket Status <> Deleted. But I don't see "Ticket Update...
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Adam Sanderson commented,
If I want to simply send a text message to a specific phone number through ZenDesk; what is the fastest way to do this. The steps above require me to add a user; then add the phone number, then cr...