Rositsa Pavlova
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Activity overview
Latest activity by Rositsa Pavlova-
Rositsa Pavlova commented,
Hi, I tried creating Query in Explore showing the number of rated chats and the Chat satisfaction score per agent. I added a filter excluding certain tag which was added into the chats which I want...
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Rositsa Pavlova commented,
Hi, Is the Acceptance rate based on dropped chats or missed chats? Regards, Rose
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Rositsa Pavlova commented,
Hi, I created a query where we can see how many chats/ emails were handled per agent for certain period of time. The query is for 10 agents with column charts for each agent, showing the last 7 day...