
Rositsa Pavlova
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Total activity11
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Last activity
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Following0 users
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Activity overview
Latest activity by Rositsa Pavlova-
Rositsa Pavlova commented,
Hi, I wonder what will happen in the following situation: There is a View ''Escalations'' The view is set to route tickets with tag ''escalations'' and Status is ''Open''. If we have ticket th...
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Rositsa Pavlova commented,
Hi, I am finding this issue very frustrating. All my queries are too long and they don't fit once the Dashboard is exported or emailed. Does anyone have any way around this? Rose
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Rositsa Pavlova commented,
Hi, Is the Acceptance rate based on dropped chats or missed chats? Regards, Rose
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Rositsa Pavlova commented,
Hi, I created a query where we can see how many chats/ emails were handled per agent for certain period of time. The query is for 10 agents with column charts for each agent, showing the last 7 day...