Rositsa Pavlova

Total activity

12
Last activity

September 20, 2020 12:08
Member since

March 09, 2020 09:43
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1
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6

Activity overview

Latest activity by Rositsa Pavlova

Rositsa Pavlova commented, September 20, 2020 12:08
Hi, I wonder what will happen in the following situation: There is a View ''Escalations'' The view is set to route tickets with tag ''escalations'' and Status is ''Open''. If we have ticket th...
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- Rositsa Pavlova
- Created September 20, 2020 12:08
- 0 votes
Rositsa Pavlova commented, June 29, 2020 18:27
Hi, I am finding this issue very frustrating. All my queries are too long and they don't fit once the Dashboard is exported or emailed. Does anyone have any way around this? Rose
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- Rositsa Pavlova
- Created June 29, 2020 18:27
- 0 votes
Rositsa Pavlova commented, May 30, 2020 08:11
Hi, I tried creating Query in Explore showing the number of rated chats and the Chat satisfaction score per agent. I added a filter excluding certain tag which was added into the chats which I want...
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- Rositsa Pavlova
- Created May 30, 2020 08:11
- 0 votes
Rositsa Pavlova commented, May 28, 2020 12:22
Hi, Is the Acceptance rate based on dropped chats or missed chats? Regards, Rose
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- Rositsa Pavlova
- Created May 28, 2020 12:22
- 0 votes
Rositsa Pavlova commented, March 09, 2020 09:43
Hi, I created a query where we can see how many chats/ emails were handled per agent for certain period of time. The query is for 10 agents with column charts for each agent, showing the last 7 day...
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- Rositsa Pavlova
- Created March 09, 2020 09:43
- 0 votes

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