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Guavus

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Recent activity by Guavus Recent activity Votes
  • Ticket updates are pre-populated in new update box

    Community,  Some of my users are experiencing the following odd behavior. After entering an update in a ticket and submitting with a status the update is moved to the ticket contents as is expected...

  • Custom SLA creation

    Answered

    Coming over from Salesforce where i was using Entitlements to control fields for  1st technical Contact Restoration Date Resolution Date. I am looking at the current Service Level Agreements settin...