Eric Miller
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Total activity41
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Last activity
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Activity overview
Latest activity by Eric Miller-
Eric Miller commented,
When viewing topic section titles it would be nice to also see what category they are associated with in a separate column as we have sections with the same titles across multiple categories.
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Eric Miller commented,
I have the new Explore Knowledge Base dashboard and want to be able to view analytics for a particular article. How can I do that? I have over 1,000 articles and scrolling through the list is not a...
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Eric Miller commented,
Is there any workflow in Guide that would support reviewers adding comments or suggested edits (along the lines of a 'track changes' type feature)? We have the use case of an article needing a tech...
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Eric Miller commented,
Question regarding the Safari cookies warning shown in the main body of this topic. If I am using the hostmapped_domain.com/access/normal or /access/help to login or reset a password, I don't get t...
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Eric Miller commented,
After migrating our entire Help Center into a new Zendesk instance (merger into a multi-brand account) all of our article IDs changed. We were able to successfully implemented a redirect script of ...
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Eric Miller commented,
The documentation states: The following requests are excluded from activity: Help Center and Talk API requests Does the mean that Help Center API requests are not counted against the rate limit O...
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Eric Miller commented,
Did removing the line of code actually result in all articles/sections displaying? Or did it just remove the text/link that provided the full list?
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Eric Miller commented,
Carlo, what did you remove from the hbs to allow all items to be displayed?
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Eric Miller commented,
Carlo, there is no out of the box way to do this, but it can be done with some customization of your theme. Limiting the article list for a section is the default Guide behavior. For a reasonable f...
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Eric Miller commented,
I am noticing that on the new_request_page.hbs there is no image icon for uploading images in the toolbar (same as your image in the article above). On the request_page.hbs editor there is the imag...