Eric Miller
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Total activity25
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Last activity
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Activity overview
Latest activity by Eric Miller-
Eric Miller commented,
We are seeing the new tags in our account but they don't seem to be working for the Chat Answer Bot tickets. Should the tags work for all sources of Answer Bot tickets or just email?
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Eric Miller commented,
Nice improvement. Would be ideal to have adjustable columns to maximize readability of longer titles such as placement paths. Also, why not make all column types sortable?
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Eric Miller commented,
Can anyone point me to a "recipe" for adding a Translate button to a Guide theme that would leverage Google Translate to translate the page? Similar to right-clicking in Chrome and selecting Transl...
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Eric Miller commented,
Some might want to rename the "submit a request" page as we did to something like "Contact us." Worth noting that while you can change the link text in the header from "Submit a request" to whateve...
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Eric Miller commented,
I understand that once an article is created it has a unique article ID that persists for life regardless of what section or category it resides under. Can someone confirm if the same is true for l...
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Eric Miller commented,
Any reason the instructions provided by the original poster would not work today? (It was written 5 years ago). I tried the instructions but it doesn't seem to work correctly. Simply placing the JS...
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Eric Miller commented,
Not sure how they accomplish it technically, but this Guide site provides a tabbed navigation of top-level categories across all pages down to the article level.(https://support.pendo.io/hc/en-us)
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Eric Miller commented,
Additional question: Has anyone found a way to offer the user a way to filter in the sidebar by some kind of tag or label associated with the article?
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Eric Miller commented,
Amy Gracer would you be able to provide more detail or a code example as to how you hid the top level filter in the search results sidebar? I would like to do the same as you as we don't use Commun...
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Eric Miller commented,
Is there a way to share a single article across multiple brands so there can be a single source of truth?