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Mark Muston

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Latest activity by Mark Muston
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    Mark Muston commented,

    Hey Devan, thank you so much for this, it was exactly what I needed!  One more question, I am trying to get an understanding of when to use Brand Vs. Group in regards to email based support and org...

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    Mark Muston commented,

    Hi Team, We are currently organizing ticket flow through the use of different brands.  Is there a way to change the brand and group of a specific ticket without changing the states from "New" to "O...