jim rogers

Total activity

9
Last activity

February 24, 2020 17:00
Member since

February 06, 2020 14:33
Following

0 users
Followed by

0 users
Votes

2
Subscriptions

1

Activity overview

Latest activity by jim rogers

jim rogers commented, February 24, 2020 17:00
That looks like the right direction. We have a trigger "Notify requester and CCs of comment update" and it defines the format of the email, but it doesnt include agent name. Email body is defined ...
- View comment
- jim rogers
- Created February 24, 2020 17:00
- 0 votes
jim rogers commented, February 24, 2020 15:01
From: XXXXX <support@XXXXXX.zendesk.com> Sent: Monday, February 24, 2020 9:27 AMTo: XXXXSubject: Re: test ##- Please type your reply above this line -## Your request (26) has been updated. To a...
- View comment
- jim rogers
- Created February 24, 2020 15:01
- 0 votes
jim rogers commented, February 24, 2020 14:29
The email from address changes to support@... but then right below that the agents name appears.
- View comment
- jim rogers
- Created February 24, 2020 14:29
- 0 votes
jim rogers commented, February 20, 2020 18:42
Thank you for your reply. It's possible (likely) that I misunderstand the feature. When disabled the response emails come from support via zendesk.com but the agents name is still included in the t...
- View comment
- jim rogers
- Created February 20, 2020 18:42
- 0 votes
jim rogers commented, February 19, 2020 15:25
Thanks for the response, but I wasnt looking to use Alias, I was turning off personalized response and it doesnt seem to work as described.
- View comment
- jim rogers
- Created February 19, 2020 15:25
- 0 votes
jim rogers commented, February 06, 2020 14:33
This doesnt seem to work for me. I disable personalized email response and still the responses have the agent name. What am I missing?
- View comment
- jim rogers
- Created February 06, 2020 14:33
- 0 votes