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jim rogers

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Latest activity by jim rogers
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    jim rogers commented,

    That looks like the right direction. We have a trigger "Notify requester and CCs of comment update" and it defines the format of the email, but it doesnt include agent name.  Email body is defined ...

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    jim rogers commented,

      From: XXXXX <support@XXXXXX.zendesk.com> Sent: Monday, February 24, 2020 9:27 AMTo: XXXXSubject: Re: test   ##- Please type your reply above this line -## Your request (26) has been updated. To a...

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    jim rogers commented,

    The email from address changes to support@... but then right below that the agents name appears.

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    jim rogers commented,

    Thank you for your reply. It's possible (likely) that I misunderstand the feature. When disabled the response emails come from support via zendesk.com but the agents name is still included in the t...

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    jim rogers commented,

    Thanks for the response, but I wasnt looking to use Alias, I was turning off personalized response and it doesnt seem to work as described. 

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    jim rogers commented,

    This doesnt seem to work for me. I disable personalized email response and still the responses have the agent name. What am I missing?