
jim rogers
-
Total activity9
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions1
Activity overview
Latest activity by jim rogers-
jim rogers commented,
That looks like the right direction. We have a trigger "Notify requester and CCs of comment update" and it defines the format of the email, but it doesnt include agent name. Email body is defined ...
-
jim rogers commented,
From: XXXXX <support@XXXXXX.zendesk.com> Sent: Monday, February 24, 2020 9:27 AMTo: XXXXSubject: Re: test ##- Please type your reply above this line -## Your request (26) has been updated. To a...
-
jim rogers commented,
The email from address changes to support@... but then right below that the agents name appears.
-
jim rogers commented,
Thank you for your reply. It's possible (likely) that I misunderstand the feature. When disabled the response emails come from support via zendesk.com but the agents name is still included in the t...
-
jim rogers commented,
Thanks for the response, but I wasnt looking to use Alias, I was turning off personalized response and it doesnt seem to work as described.
-
jim rogers commented,
This doesnt seem to work for me. I disable personalized email response and still the responses have the agent name. What am I missing?