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Shana Blackstone

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Latest activity by Shana Blackstone
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    Shana Blackstone commented,

    No!! This makes me so sad. We are trying to take on a KCS model at our company (like ZD suggests) and Google Docs was the only way for someone to create an article and then have a proper SME make s...

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    Shana Blackstone commented,

    Hi Ian, You may have already received your answer, but I found this site to be extremely helpful when learning how to utilize the Guide application. https://training.zendesk.com/path/self-service

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    Shana Blackstone created a post,

    Source Control for documentation

    Hello Community, I was wondering how other companies that have technical writers are dealing with (or without, actually) source control in Guide? I have some colleagues who are adamant that we have...

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    Shana Blackstone commented,

    The suggestion Katie mentions is one of the reasons we are debating using another tool, such as Confluence, for our Knowledge Base. Internal comments and suggestions would do two things for us: 1. ...