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Artur Tsudik

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Activity overview

Latest activity by Artur Tsudik
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    Artur Tsudik commented,

    1. Chat
    2. ...
    3. Zendesk messaging
    4. Managing languages in Flow Builder

    I look forward to the appearance of the Ukrainian language. Without the support of the Ukrainian language, the functionality does not make sense for us :(

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    • Artur Tsudik
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    • 1 vote
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    Artur Tsudik commented,

    1. Zendesk updates
    2. Announcements
    3. Introducing Zendesk Messaging

    These tickets can tracked in a View created with Channel is Messaging and Status is New.  You misunderstood the problem.If the end user writes to the chat and is in the queue for more than 10 minut...

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    • Artur Tsudik
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    • 3 votes
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    Artur Tsudik commented,

    1. Zendesk updates
    2. Announcements
    3. Introducing Zendesk Messaging

    Hi Prakruti Hindia I will add from myself. 1. You suggest that the administrator manually reassign reopened tickets to the group. It is not comfortable. We have 50 agents and about 200 open tickets...

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    • Artur Tsudik
    • Edited
    • 5 votes
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    Artur Tsudik commented,

    1. Chat
    2. ...
    3. Zendesk messaging
    4. Enabling Zendesk messaging

    Hi Mike,  We have the same problem as Lupael. Disabling and re-enabling the agent workspace didn't help us. What could be wrong? But in our sandbox, such actions helped and everything worked.

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    • Artur Tsudik
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    Artur Tsudik created a post,

    Inactive chats from SunCo are not marked in any way.

    1. Community
    2. Feedback on Support

    Hi all We are using chats from SunCo and we faced such a problem. If the chat has been in the queue for more than 10 minutes, then it becomes inactive. After that, the chat leaves the queue, BUT is...

    • Artur Tsudik
    • Created
    • 2 followers
    • 0 comments
    • 2 votes
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    Artur Tsudik created a post,

    System emails from Zendesk

    1. Community
    2. Feedback on Support

    There is no full text editing functionality for system emails. For example, it is possible to edit the welcome email, the confirmation email. But there is no password recovery email. Because of thi...

    • Artur Tsudik
    • Created
    • 5 followers
    • 0 comments
    • 3 votes
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    Artur Tsudik commented,

    1. Community
    2. Support Q&A
    3. Out of Office _is not defined

    Sorry for the quality. Found such an example. I can’t reproduce this error, but it appears in our agents.

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    • Artur Tsudik
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    Artur Tsudik commented,

    1. Community
    2. Support Q&A
    3. Out of Office _is not defined

    Hi Kay Yes, this app is Out of officeRe-install did not help. The problem still occurs periodically

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    Artur Tsudik created a post,

    Out of Office _is not defined

    1. Community
    2. Support Q&A

    Hi. Help us with such a problem. Some agents get an error when sending a message. Out of Office _is not defined What can be done?

    • Artur Tsudik
    • Created
    • 2 followers
    • 5 comments
    • 0 votes
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    Artur Tsudik commented,

    1. Community
    2. Feedback on Support
    3. Notification Sound for Tickets

    This feature would be incredibly helpful to me in Zendesk Support browser agent window

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    • Artur Tsudik
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