Slava Skorbezh
Head of Chat Support Team at Alfa-Bank Ukraine
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Total activity90
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Last activity
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Activity overview
Latest activity by Slava Skorbezh-
Slava Skorbezh created a post,
Renaming ticket subject in Messaging
In Messaging we can’t rename ticket subject like we used to in legacy Support. Zendesk support told us (ticket #6505681) that “At this very moment, this is an expected behaviour. This is already be...
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Slava Skorbezh commented,
Hi, any plans to add top of the articles list to Support SDK for iOS/Android?
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Slava Skorbezh commented,
Mandy C Zendesk has been making so many product changes during last 2 years. So it feels like they don’t have enough resources to support all products. We’re getting many such customer customer sup...
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Slava Skorbezh commented,
Lisa Kelly Does this feature support SunCo channels in AW?
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Slava Skorbezh commented,
Thanks Rick 🙏
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Slava Skorbezh commented,
It looks great. But I’ve noticed that it’s not possible to search until you apply filters. You should fix it :)
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Slava Skorbezh commented,
Hello Prakruti Hindia We have seen other customers ask their agents to shift their tickets back to their Group queue at the end of their shift. Alternatively, admins can change the ticket assignee ...
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Slava Skorbezh commented,
Great news! Any plans to bring KB search analytics form Support reporting tab to Expllorer?
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Slava Skorbezh commented,
Nicole S. I'm not sure if Debbie Watkins created a post in the Feedback on Guide topic. So I’ve done it here.
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Slava Skorbezh created a post,
To let Guide users bookmark articles to read later
Great feature request, I’ve taken it here. Is it possible for a Guide user who is logged in to be able to bookmark articles to read later? Ideally, I'd like each user to be able to compile their o...