Slava Skorbezh
Head of Chat Support Team at Alfa-Bank Ukraine
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Total activity77
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Last activity
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Member since
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Following0 users
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Votes34
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Activity overview
Latest activity by Slava Skorbezh-
Slava Skorbezh commented,
Hello Prakruti Hindia We have seen other customers ask their agents to shift their tickets back to their Group queue at the end of their shift. Alternatively, admins can change the ticket assignee ...
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Slava Skorbezh commented,
Great news! Any plans to bring KB search analytics form Support reporting tab to Expllorer?
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Slava Skorbezh commented,
Nicole S. I'm not sure if Debbie Watkins created a post in the Feedback on Guide topic. So I’ve done it here.
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Slava Skorbezh created a post,
To let Guide users bookmark articles to read later
Great feature request, I’ve taken it here. Is it possible for a Guide user who is logged in to be able to bookmark articles to read later? Ideally, I'd like each user to be able to compile their o...
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Slava Skorbezh commented,
It’d be great to have such feature! Our agents have been requesting it for years 🤗
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Slava Skorbezh commented,
Hi Brett Bowser. Yes, it’s still occurring. But I was told in the ticket that at the moment CSAT is not supported in Data Alerts :(.
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Slava Skorbezh commented,
John Costello It doesn’t work again
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Slava Skorbezh commented,
Hi John, I can confirm the problem has been fixed.
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Slava Skorbezh commented,
John Costello Great news. Thank you 🙏
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Slava Skorbezh commented,
Does it work for tickets live data? I’ve tried to create an alert for CSAT below 75%. But something goes wrong.