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Ifechi Okobi

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Recent activity by Ifechi Okobi Recent activity Votes
    1. Support
    2. ...
    3. Reporting
    4. Defining and using SLA policies

    Hello, How does SLAs work with reassigned tickets?Say Agent 01 reassigns a ticket to Agent 02 in a different department having an SLA of let's say Agent Work Time of 2 hours. Does the SLA kick off...

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    • Ifechi Okobi
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