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Kirill Ivanov

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Activity overview

Latest activity by Kirill Ivanov
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    Kirill Ivanov created a post,

    Malagasy language support

    Hello Zendesk Team! Please consider adding the Malagasy language to your system. We encountered difficulties in customizing the chat widget. The widget does not support Malagasy in any way. Unfortu...

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    Kirill Ivanov created a post,

    A tool or script to translate widget concierge to another language

    Hello Team!Please consider adding the function of translating the "Concierge" widget into other languages.We have a few different domains with two different languages (English and French)Unfortunat...

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    Kirill Ivanov commented,

    Hello Phanphanthu1997.Did you manage to solve your problem?We are now faced with the same problem.We want the tags to be assigned to clients automatically during a chat request.

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    Kirill Ivanov commented,

    Thanks. This is what we needed!

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    Kirill Ivanov created a post,

    Creation of additional dropdown fields.

    Answered

    Hello.We have a need for additional dropdown fields.When working with tickets, our agents must affix the "Type" and "Priority" of the ticket.We have created the field "Contact reason". The followin...

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    Kirill Ivanov commented,

    As far as I know, in the Chat application, when communicating with a client, there is recognition of the language from Google. That is, the same function can be embedded in the widget

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    Kirill Ivanov created a post,

    Separation of customers by language, in the chat application

    Hello. I would like to suggest the following improvement in the Chat application.Separation of customers by language of their treatment. We are faced with such a situation that we need to separate ...

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    Kirill Ivanov commented,

    Also this question was raised in this post. https://support.zendesk.com/hc/en-us/community/posts/360029396434-Internal-Chats-?input_string=Agent%20Chat%20History

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    Kirill Ivanov created a post,

    Agent Chat History

    https://support.zendesk.com/hc/en-us/community/posts/360029592793-Agent-to-Agent-Chat-History-for-Admins-Only?input_string=Agent%20Chat%20History#comment-overview Hello. In the post at the link abo...