Kirill Ivanov

1. Community
2. Feedback on Chat

Hello Team!Please consider adding the function of translating the "Concierge" widget into other languages.We have a few different domains with two different languages (English and French)Unfortunat...

• Kirill Ivanov
• Created January 19, 2021 07:19
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Support Q&A

Hello.We have a need for additional dropdown fields.When working with tickets, our agents must affix the "Type" and "Priority" of the ticket.We have created the field "Contact reason". The followin...

• Kirill Ivanov
• Created April 03, 2020 12:01
• 2 followers
• 2 comments
• 1 vote

1. Community
2. Feedback on Chat

Hello. I would like to suggest the following improvement in the Chat application.Separation of customers by language of their treatment. We are faced with such a situation that we need to separate ...

• Kirill Ivanov
• Created April 01, 2020 13:48
• 1 follower
• 1 comment
• 0 votes

1. Community
2. Feedback on Support

https://support.zendesk.com/hc/en-us/community/posts/360029592793-Agent-to-Agent-Chat-History-for-Admins-Only?input_string=Agent%20Chat%20History#comment-overview Hello. In the post at the link abo...

• Kirill Ivanov
• Created March 31, 2020 08:58
• 1 follower
• 1 comment
• 0 votes