Kirill Ivanov

1. Community
2. Support Q&A

Hello.We have a need for additional dropdown fields.When working with tickets, our agents must affix the "Type" and "Priority" of the ticket.We have created the field "Contact reason". The followin...

• Kirill Ivanov
• Created April 03, 2020 12:01
• 2 followers
• 2 comments
• 1 vote

1. Community
2. Feedback on Chat

Hello Zendesk Team! Please consider adding the Malagasy language to your system. We encountered difficulties in customizing the chat widget. The widget does not support Malagasy in any way. Unfortu...

• Kirill Ivanov
• Created January 25, 2021 16:47
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback on Chat

Hello Team!Please consider adding the function of translating the "Concierge" widget into other languages.We have a few different domains with two different languages (English and French)Unfortunat...

• Kirill Ivanov
• Created January 19, 2021 07:19
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Feedback on Chat

Hello. I would like to suggest the following improvement in the Chat application.Separation of customers by language of their treatment. We are faced with such a situation that we need to separate ...

• Kirill Ivanov
• Created April 01, 2020 13:48
• 1 follower
• 1 comment
• 0 votes

1. Community
2. Feedback on Support

https://support.zendesk.com/hc/en-us/community/posts/360029592793-Agent-to-Agent-Chat-History-for-Admins-Only?input_string=Agent%20Chat%20History#comment-overview Hello. In the post at the link abo...

• Kirill Ivanov
• Created March 31, 2020 08:58
• 1 follower
• 1 comment
• 0 votes