YB Choi
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Total activity11
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Last activity
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Activity overview
Latest activity by YB Choi-
YB Choi commented,
Please add 1 hour, 2 hour and 4 hours between 30min and 8 hours 30mins is too short and phone calls are automatically hung up after 30mins of calling between an agent and a caller even if our agent...
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YB Choi commented,
Hi, Its urgent situation. Can we know how many calls thats been routed to voice mail after that exceeding maximum queue size ? Because we thought maximum queue size which we can set upto 50 is appl...
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YB Choi created a post,
can we assign "maximum queue size" to different service number ?
Can we assign "maximum queue size" to different service number ? We saw there is maximum queue size you can set for your account it was 50 at the maximum but since we have 10 numbers are being curr...
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YB Choi commented,
Hi there, We would like to know for this queue size “50” is whether one number that holds up-to “50” callers in queue or several numbers in total that hold “50” callers in queue. because we have a ...
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YB Choi commented,
We are in a process to evaluate our agents based on their activities in zendesk support and now are able to export our agents activities such as comments, public comment, ticket solved, created etc...