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Patrick Stewart

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Latest activity by Patrick Stewart
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    Patrick Stewart commented,

    I don't understand how in a tool as powerful as Explore, and with how important Macros are for support, that there isn't a way to report on that? I know support is keeping track of macro usage beca...

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    Patrick Stewart commented,

    Rebecca Rollman OMG thank you. Yes, flipping the switch on their profile to take away their chat ability immediately kicks them chat. We are a small team of 3 and we cycle chat in different timezon...

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    Patrick Stewart commented,

    Hi Jasen Samford It's been my experience over the last few years that sending a CSAT immediately causes bad ratings to go up. This is because an agent can mark it as solved even though the customer...