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Tim Hunt

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Latest activity by Tim Hunt
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    Tim Hunt commented,

    Hi Elissa, Thank you for replying to my post, I have just tried to make the changes to our Help Centre article however I am unable to fully test it now as our Answer Bot Trial has expired. Is there...

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    Tim Hunt created a post,

    Answer Bot not finding our Covid-19 article

    Hi, We are trying to implement the Answer Bot to our Chat Widget, however we are having a lot of trouble getting it to find out Covid-19 article (Title: What's Thredbo's plan for Covid-19) when we ...

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    Tim Hunt created a post,

    Routing chat to a department based off the message sent

    Answered

    I am trying to route a chat message based of the message that is being sent to a certain department (there are 3 departments). I do not want to use the choose department option on the pre-chat form...