Hisham Al-Shurafa
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Recent activity by Hisham Al-Shurafa-
Ability to indicate phone type (mobile or landline)
We need ability to know if user's phone is capably of receiving text messages. We do know internally the user's phone type, but there is no place in zendesk to store this information in a structure...
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ZAF Event for ticket.requester.notes on Ticket Sidebar
Looking at https://developer.zendesk.com/apps/docs/support-api/ticket_sidebar#ticket-change-events there's no ZAF event if notes is changed on a requester. You have these events: ticket.requester....