Ayush Upadhyay
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Total activity29
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Last activity
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Activity overview
Latest activity by Ayush Upadhyay-
Ayush Upadhyay commented,
Hi Henning Slott & Tobias Hermanns, Noted on the feedback. I will drop a note if do we end up working on the feature. :)Regards, Ayush
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Ayush Upadhyay commented,
Hi Henning Slott, Thanks for reaching out. There are no immediate plans regarding bringing outgoing translation to email support. I am curious if there is any use case not being served through th...
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Ayush Upadhyay commented,
Hi Riah Lao, Translations in Agent Workspace is currently supported for incoming (Agent -> End User) and Outgoing (End User -> Agent) for the following channels, Live Chat Social channels Sunshine...
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Ayush Upadhyay commented,
Hi Oscar Maynard, I am happy to let you know that we have enabled CSAT collection for Zendesk messaging. You can check details in the article here. Regards,Ayush
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Ayush Upadhyay commented,
Hi Thomas D'Hoe and Anton Verhelst, We support translations for incoming Emails in Agent Workspace. Outgoing translations are not supported, as shown in the tooltip. Outgoing translations can be en...
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Ayush Upadhyay commented,
Hi Tobias Hermanns, Noted on the feedback, I will update on this thread once we have a solution that works for you. Regards,Ayush
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Ayush Upadhyay commented,
Hi Tobias Hermanns, We do not support disabling the language detection feature in Agent Workspace currently. We have taken your feedback and will inform you if we build a way to disable this in fut...
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Ayush Upadhyay commented,
Hi Fokina Aliaksandra, This feature is currently available in Agent Workspace for Agents with a chat seat. If your agents meet this criteria and still not able to see feature, do let us know and we...
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Ayush Upadhyay commented,
Hi Maurice, Happy to let you know that we have enabled Native translations in Agent Workspace. Agents will now be able to communicate in the End User's language for conversations coming through Ch...
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Ayush Upadhyay commented,
Hi Oscar Aguilar,This feature is currently available in Agent Workspace for Agents with a chat seat. If your instance meets this criteria and still not able to see feature, do let us know and we wo...