Ayush Upadhyay

Zendesk Product Manager

Total activity

22
Last activity

February 02, 2021 06:22
Member since

June 03, 2020 03:53
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Votes

2
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10

Activity overview

Latest activity by Ayush Upadhyay

Ayush Upadhyay commented, February 01, 2021 07:42
Hi Oscar Maynard, I am happy to let you know that we have enabled CSAT collection for Zendesk messaging. You can check details in the article here. Regards,Ayush
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- Ayush Upadhyay
- Created February 01, 2021 07:42
- 1 vote
Ayush Upadhyay commented, January 26, 2021 04:15
Hi Thomas D'Hoe and Anton Verhelst, We support translations for incoming Emails in Agent Workspace. Outgoing translations are not supported, as shown in the tooltip. Outgoing translations can be en...
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- Ayush Upadhyay
- Edited January 26, 2021 04:15
- 0 votes
Ayush Upadhyay commented, December 29, 2020 03:03
Hi Tobias Hermanns, Noted on the feedback, I will update on this thread once we have a solution that works for you. Regards,Ayush
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- Ayush Upadhyay
- Created December 29, 2020 03:03
- 0 votes
Ayush Upadhyay commented, December 23, 2020 05:13
Hi Tobias Hermanns, We do not support disabling the language detection feature in Agent Workspace currently. We have taken your feedback and will inform you if we build a way to disable this in fut...
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- Ayush Upadhyay
- Created December 23, 2020 05:13
- 0 votes
Ayush Upadhyay commented, December 23, 2020 05:10
Hi Fokina Aliaksandra, This feature is currently available in Agent Workspace for Agents with a chat seat. If your agents meet this criteria and still not able to see feature, do let us know and we...
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- Ayush Upadhyay
- Created December 23, 2020 05:10
- 0 votes
Ayush Upadhyay commented, November 12, 2020 04:55
Hi Maurice Melvin Asuncion, Happy to let you know that we have enabled Native translations in Agent Workspace. Agents will now be able to communicate in the End User's language for conversations c...
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- Ayush Upadhyay
- Edited November 12, 2020 04:56
- 0 votes
Ayush Upadhyay commented, November 12, 2020 02:45
Hi Oscar Aguilar,This feature is currently available in Agent Workspace for Agents with a chat seat. If your instance meets this criteria and still not able to see feature, do let us know and we wo...
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- Ayush Upadhyay
- Edited November 12, 2020 02:45
- 0 votes
Ayush Upadhyay commented, November 06, 2020 04:49
Hi Xander, Happy to let you know that we have enabled Native translations in Agent Workspace. Agents will now be able to communicate in the End User's language for conversations coming through Chat...
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- Ayush Upadhyay
- Created November 06, 2020 04:49
- 0 votes
Ayush Upadhyay commented, October 27, 2020 02:52
Sure Oscar, I will reply on this thread when we launch (or about to launch) CSAT for Messaging.
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- Ayush Upadhyay
- Created October 27, 2020 02:52
- 0 votes
Ayush Upadhyay commented, October 23, 2020 04:31
Hi Oscar, We completely understand your perspective and agree that CSAT is an important feature. We are currently working on to enable CSAT for Zendesk messaging and it should be available soon. R...
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- Ayush Upadhyay
- Created October 23, 2020 04:31
- 0 votes