Miranda Burford
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Total activity169
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Last activity
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Member since
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Activity overview
Latest activity by Miranda Burford-
Miranda Burford commented,
Hi Tulasi, Based on the theme colour selected, we automatically choose whether a font colour of black or white is more appropriate based on the contrast ratio (in order to meet Accessibility standa...
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Miranda Burford commented,
Hi Tulasi, It isn't currently possible to change the font colour of the header title. Only the background colour of the header can be customised at this stage. I'll log this as a feature request ...
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Miranda Burford commented,
Hi Mark Wiles, Unfortunately, it isn't possible to customise the 'Top results' string today. I'll log this as a feature request on our side for future consideration. Out of interest, what were yo...
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Miranda Burford commented,
Hi Robert Dahlborg, Thanks for your feedback on this. Much appreciated! I've passed this suggestion onto the team to consider in the future. - Miranda.
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Miranda Burford commented,
Hi Robert Dahlborg, >Hi. Trying to understand how to use jwt tokens with the web widget. Do I need one jwt for each >integration(support,guide,chat) signed with 3 different keys? Yes, that's corre...
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Miranda Burford commented,
Hi Kamolchanok Jittrepit, Unfortunately, we don't support the ability for end users to upload files/attachments as yet. It's on our roadmap for future consideration and will likely be released som...
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Miranda Burford commented,
Hi Kamolchanok Jittrepit, Unfortunately, we don't support the ability for end users to upload files/attachments as yet. It's on our roadmap for future consideration and will likely be released som...
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Miranda Burford commented,
Hi Daniel Merriott, You should be able to enable messaging on a Suite trial account. If you haven't already, please try disabling & enabling Agent Workspace to see if that helps (that's worked for...
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Miranda Burford commented,
Hi Kristi, Thanks for your message. 1. Can you please confirm whether your website has multiple different Google Analytics trackers? You can do so by opening the browser console (View > Developer ...
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Miranda Burford commented,
Hi Ryan Oakman, Thanks for your message. Unfortunately, it looks like we've got a typo in our developer documentation. Behind the scenes (within our code) we support tracking the 'Help C...