Miranda Burford

Zendesk Product Manager

Total activity

147
Last activity

January 15, 2021 02:11
Member since

April 02, 2020 03:42
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1
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91

Activity overview

Latest activity by Miranda Burford

Miranda Burford commented, December 15, 2020 01:15
Hi David ANGST, Sure thing. I've created a ticket so we can investigate. Let's continue the conversation there. Thanks, - Miranda.
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- Miranda Burford
- Created December 15, 2020 01:15
- 0 votes
Miranda Burford commented, December 09, 2020 06:00
Hi Ryan Oakman, There's a couple of different ways that you could go about this. 1. Chat triggers Using Chat triggers, you can craft a tailored message to your site visitors depending on the condit...
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- Miranda Burford
- Created December 09, 2020 06:00
- 1 vote
Miranda Burford commented, December 07, 2020 07:31
Hi Max D'Ambrosio, Yes. Messaging can be used in a multi-brand setting. You can enable messaging on a per brand basis and you can run different Flow Builder configurations for each brand. After ...
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- Miranda Burford
- Created December 07, 2020 07:31
- 1 vote
Miranda Burford commented, December 01, 2020 03:20
Hi All, Unfortunately, there are no updates on this feature request as yet. I'll be sure to post any news in this thread. Thanks for sharing your suggestion Martijn Snels · pluscloud.nl. That's a...
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- Miranda Burford
- Created December 01, 2020 03:20
- 0 votes
Miranda Burford commented, December 01, 2020 02:56
Thanks for the recommendation, Andreas Schuster. I'll bring this up with our documentation team to ensure that we're sharing this script with our customers at the right times. - Miranda.
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- Miranda Burford
- Created December 01, 2020 02:56
- 0 votes
Miranda Burford commented, December 01, 2020 02:52
Hi Derek, Yes, good news. You can use the Web Widget within a Vue application. You'll need to install the Web Widget snippet as per usual and then we recommend that you use our APIs to customise ...
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- Miranda Burford
- Created December 01, 2020 02:52
- 0 votes
Miranda Burford commented, November 05, 2020 05:50
Hi Jon, Thanks for your feedback! >>In other words, I wish we had an API that took a URL, and let us know if agents are online AND if any triggers >>could be active for that page....
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- Miranda Burford
- Created November 05, 2020 05:50
- 1 vote
Miranda Burford commented, October 28, 2020 05:58
Hi Matthijs, Thanks for reaching out! Right now, with this setting enabled, it will prevent the Web Widget from establishing a Web Socket connection on page load. The majority of the performance b...
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- Miranda Burford
- Edited October 29, 2020 23:06
- 0 votes
Miranda Burford commented, October 27, 2020 03:33
Hi Márcio, I'm Miranda, the Web Widget Product Manager. Apologies for the short delay in my reply! Unfortunately, we have been unable to reproduce your issue on our side. After reviewing the vid...
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- Miranda Burford
- Created October 27, 2020 03:33
- 0 votes
Miranda Burford commented, October 20, 2020 05:02
Hi All, I'm Miranda, the Web Widget Product Manager. Thanks very much for jumping in, Thomas. Just one small amendment to code above. You'll need to add #launcher after #webWidget as shown below...
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- Miranda Burford
- Created October 20, 2020 05:02
- 0 votes