Miranda Burford
- Total activity 81
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 45
Activity overview
Latest activity by Miranda Burford-
Miranda Burford commented,
Hi Martijn, Thanks for your message. It sounds like you have contextual help enabled within the Web Widget. With contextual help, the goal is to surface relevant Help Center articles within the W...
-
Miranda Burford commented,
Hi Thierry van der Kaa, Glad to hear that the guide image is fixed! I just had a look at your ticket and this issue isn't related specifically to the Web Widget (I'm the Product Manager for the Web...
-
Miranda Burford commented,
Hi Bo Bissict, Thanks for your message! As mentioned above, unfortunately, there isn't a way to authenticate a user outside of page load at the moment. Apologies I don't have better news. I will...
-
Miranda Burford commented,
Thanks Nicolas CHIAPPERO. For anyone else that's following along, we've now rolled out a fix and this issue should be resolved. Thanks for bearing with us! - Miranda.
-
Miranda Burford commented,
Hi All, Nico Bock, we've now rolled out a fix. Can you please confirm that everything is working as expected on your side? Thierry van der Kaa, as mentioned above, we've now rolled out a fix. Can...
-
Miranda Burford commented,
Hi Nico Bock, Thanks for your message. We've been able to replicate the issue on our side and are now working on a fix. It won't be too far away. I'll post a message in this thread once complete...
-
Miranda Burford commented,
Hi Thierry van der Kaa, I can see your ticket in our system and it looks like an investigation is underway. Let's continue the conversation within the ticket. Thanks for your patience! - Miranda.
-
Miranda Burford commented,
Hi Azhar, Thanks for your message. It's possible to customise the Web Widget launcher label text to 'Chat Now' using the label API. You can find information on that here, https://developer.zendes...
-
Miranda Burford commented,
Hi Azhar, Thanks for your message. It's possible to customise the Web Widget launcher label text to 'Chat Now' using the label API. You can find information on that here, https://developer.zendes...
-
Miranda Burford commented,
Hi Thierry van der Kaa, Thanks for your message! Just wanted to check-in and see if you've managed to resolve your issue? We've investigated on our side and haven't been able to replicate it with...