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Miranda Burford

Zendesk Product Manager
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Activity overview

Latest activity by Miranda Burford
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    Miranda Burford commented,

    Hi Kamolchanok Jittrepit, Unfortunately, we don't support the ability for end users to upload files/attachments as yet.  It's on our roadmap for future consideration and will likely be released som...

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    Miranda Burford commented,

    Hi Kamolchanok Jittrepit, Unfortunately, we don't support the ability for end users to upload files/attachments as yet.  It's on our roadmap for future consideration and will likely be released som...

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    Miranda Burford commented,

    Hi Daniel Merriott, You should be able to enable messaging on a Suite trial account.  If you haven't already, please try disabling & enabling Agent Workspace to see if that helps (that's worked for...

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    Miranda Burford commented,

    Hi Kristi, Thanks for your message. 1. Can you please confirm whether your website has multiple different Google Analytics trackers?  You can do so by opening the browser console (View > Developer ...

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    Miranda Burford commented,

    Hi Ryan Oakman, Thanks for your message.  Unfortunately, it looks like we've got a typo in our developer documentation.  Behind the scenes (within our code) we support tracking the 'Help C...

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    Miranda Burford commented,

    Hi @..., 1. If you're using the Zendesk Web Widget today, there's no need to change the script in order to use messaging.  You'll just need to enable it within your Admin Center.  If you're hoping ...

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    Miranda Burford commented,

    Hi Erik Fantasia, Not as yet but we are working on it.  They should be available in the next couple of weeks! - Miranda.

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    Miranda Burford commented,

    Hi David ANGST, Sure thing.  I've created a ticket so we can investigate.  Let's continue the conversation there. Thanks, - Miranda.

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    Miranda Burford commented,

    Hi Ryan Oakman, There's a couple of different ways that you could go about this. 1. Chat triggers Using Chat triggers, you can craft a tailored message to your site visitors depending on the condit...

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    Miranda Burford commented,

    Hi Max D'Ambrosio, Yes.  Messaging can be used in a multi-brand setting.  You can enable messaging on a per brand basis and you can run different Flow Builder configurations for each brand.  After ...