Miranda Burford
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Total activity128
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Last activity
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Activity overview
Latest activity by Miranda Burford-
Miranda Burford commented,
Hi All, I'm Miranda, the Web Widget Product Manager. Thanks very much for jumping in, Thomas. Just one small amendment to code above. You'll need to add #launcher after #webWidget as shown below...
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Miranda Burford commented,
Hi Akshar, Evan Maynard, I'm Miranda, the Web Widget Product Manager. It's nice to meet you. Thank you very much for your suggestions! Customisation is a focus for us so this is something that ...
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Miranda Burford commented,
Hi Ethel Ng, Sivakumar, Thanks for providing the additional information. Much appreciated. As above, I'll make a note of your requirements on our side, along with your contact details. If we sol...
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Miranda Burford commented,
Hi Dan, No problem. There are some some step by step instructions in the article below which walks you through how to generate a shared secret and use that with your snippet. https://support.zende...
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Miranda Burford commented,
Hi Mikael Bohlin, Yes, the last update should have improved Google Lighthouse performance measurements. We were reluctant to give specific numbers as these can vary depending on a number of factor...
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Miranda Burford commented,
Hi Dan, The URL you provided seems to have the key in an incorrect format. The key should contain dashes so just wanted to make sure you're following that format. Can you please take a look in you...
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Miranda Burford commented,
Hi Allison S, We've reviewed your account and it looks like you have Answer Bot enabled. Once you have Answer Bot enabled in the Web Widget, then it replaces the Help Center contextual help experi...
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Miranda Burford commented,
Hi Allison S, It looks like all of your General, Chat & Contact form events are flowing through correctly. The Help Center events triggered via the Web Widget should also flow through too. Just t...
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Miranda Burford commented,
Hi All, I'm Miranda, the Web Widget Product Manager. I wanted to provide an update on the ability to send Help Center search terms from within the Web Widget into Google Analytics (and other third...
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Miranda Burford commented,
Hi Grainger, Dan, Thanks for flagging that and sharing your solution! For future reference, we are planning to not send the "Chat served by operator" event by default into Google Analytics (giv...