Nick Haines
- Total activity 240
- Last activity
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Activity overview
Latest activity by Nick Haines-
Nick Haines created an article,
Service Incident - March 28th, 2017 - Pod 5, 6 & 9 Packet Loss
SUMMARY 01:24 UTC | 18:24 PT Service incident on pods 5,6,9 has been resolved. Most customers impact ended at 11:32am PDT. 20:35 UTC | 13:35 PT We are stable for all but a few customers and contin...
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Nick Haines created an article,
Service Incident - August 10th, 2017 - POD 14 Search Issues
SUMMARY 20:39 UTC | 13:39 PT We saw a 10 minute period of intermittent accessibility and search issues on Pod 14. The services have now recovered. POST-MORTEM An unexpected spike in search querie...
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Nick Haines created an article,
Service Incident - September 23rd, 2017 - Insights Project Sync Issues, All Pods
SUMMARY 01:52 UTC | 18:52 PT GoodData has resolved the incident from their side and all project syncing is in progress. 23:32 UTC | 16:32 PT We've escalated with our partner GoodData who are curre...
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Nick Haines created an article,
Service Incident - September 25th, 2017 - Insights Performance issues All PODs
SUMMARY 16:19 UTC | 09:19 PT GoodData has confirmed that issue has been successfully resolved by their engineers. 15:51 UTC | 08:51 PT GoodData's team continues to work towards a fix. We’ll prov...
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Nick Haines created an article,
Service Incident - September 28th, 2017 - Mobile Notification Issues - POD 14
SUMMARY 16:20 UTC | 09:20 PT Mobile app notifications in P14 are functioning normally at this point. 16:05 UTC | 09:05 PT We are seeing improvements with our mobile notification delivery in pod 14...
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Nick Haines created an article,
Service Incident - January 2nd, 2018 - Answer Bot Issue
SUMMARY 02:51 UTC | 18:51 PT We are happy to confirm that issues related to Answer Bot have been resolved. 02:00 UTC | 18:00 PT We continuing to work on releasing a fix for the Answer Bot issue. W...
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Nick Haines created an article,
Service Incident - May 3rd, 2018 - Pod 3 bulk update issues
SUMMARY 16:02 UTC | 09:02 PT We've resolved the issues with bulk updates on Pod 3. New bulk updates should now process normally. 15:33 UTC | 08:33 PT We are seeing improvements of the issues on PO...
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Nick Haines created an article,
Service Incident - May 4th, 2018 - Email delays and Talk connection issues, Pods 5, 6, 9
SUMMARY 18:10 UTC | 11:10 PT We're happy to report that this incident has been resolved and performance has normalized across all pods. 17:34 UTC | 10:34 PT We are seeing http 502 errors across al...
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Nick Haines commented,
Hey Simon, It's not possible to differentiate between Agent/ End-user sessions using the native Help Center reporting, however one of our Help Center gurus suggested a good alternative. If you'd ...
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Nick Haines commented,
Hey Thor, Can you check to confirm that the "Subject" ticket field is set as "visible" for your End-Users? If it's not visible it'll default to using the first part of the tic...