Nick Haines
- Total activity 240
- Last activity
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Activity overview
Latest activity by Nick Haines-
Nick Haines commented,
Hey Simon, It's not possible to differentiate between Agent/ End-user sessions using the native Help Center reporting, however one of our Help Center gurus suggested a good alternative. If you'd ...
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Nick Haines commented,
Hey Thor, Can you check to confirm that the "Subject" ticket field is set as "visible" for your End-Users? If it's not visible it'll default to using the first part of the ticket comment.
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Nick Haines commented,
@Suzana, there's not a way to do this out of the box aside from sending them to separate Support Addresses configured for each Brand. However, you could send them to the same address and configur...
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Nick Haines commented,
@Derek- your best bet would be to integrate these contact forms via the API, as this would allow you to specifically map the values of the contact form to Zendesk ticket properties so you can tag (...
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Nick Haines commented,
Hi Jason, Triggers and Automations will run on ticket creation/updates for tickets created via the SDK just as they would with any other ticket channel, however it's not possible to update a ticket...
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Nick Haines commented,
Hi Tom, When a new email is received, there are several things Zendesk looks for to determine whether it should be added to an existing ticket or created as a new one. Among others, Zendesk checks ...
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Nick Haines commented,
Hi Andrew, I've created a ticket on your behalf so we can investigate further. You should receive an email from me shortly. Thanks!
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Nick Haines commented,
Hey Bart, great question! I'm going to create a ticket for you so we can discuss this in a bit more detail to see if we can make something work for you. You should get an email from us shortly! T...