Tim Ho

Time Tracking (ZD) app for different user groups

1. Community
2. Integrations and Apps Q&A

Hi all, I have Time Tracking turned on for User Group A, but turned off for User Group B.  When User Group A opens a ticket, the timer starts running. User from Group A reassigns the ticket to some...

• Tim Ho
• Created May 28, 2020 14:34
• 2 followers
• 1 comment
• 0 votes

Creating a "target" metric for agents to hit

1. Community
2. Explore Q&A

Hi,  I'm trying to create a "target" metric in Explore for my dashboard. For example - if I have 200 tickets created yesterday, I want to be able to show the target number of tickets to be complete...

• Tim Ho
• Created May 26, 2020 08:20
• 2 followers
• 1 comment
• 0 votes