
Tim Ho
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Total activity6
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Last activity
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Activity overview
Latest activity by Tim Ho-
Tim Ho created a post,
Time Tracking (ZD) app for different user groups
Hi all, I have Time Tracking turned on for User Group A, but turned off for User Group B. When User Group A opens a ticket, the timer starts running. User from Group A reassigns the ticket to some...
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Tim Ho created a post,
Creating a "target" metric for agents to hit
Hi, I'm trying to create a "target" metric in Explore for my dashboard. For example - if I have 200 tickets created yesterday, I want to be able to show the target number of tickets to be complete...
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Tim Ho commented,
Hi, I'm trying to create a "target" metric in Explore for my dashboard. For example - if I have 200 tickets created yesterday, I want to be able to show the target number of tickets to be complete...